Available Until 12/15/2024

Pharmacy Technician Recruitment and Retention: Tools and Strategies to Address the Crisis

ACPE Numbers: 0204-0000-23-403-H04-P
Release Date:  July 12, 2023
Expiration Date:  December 15, 2024
Activity Type: Application-based
CE Credits: 1 contact hour (0.1 CEU)
Activity Fee: Free of charge

Activity Overview

The current pharmacy technician shortage has had a negative impact on pharmacy department workflow and has uncovered the fact that pharmacist leaders are currently lacking the necessary tools, resources, and strategies needed to address this shortage. This continuing pharmacy education activity will discuss a variety of tools and resources that pharmacy and human resources departments can use to improve recruitment and retention of pharmacy technicians. These tools and resources will also address the financial and professional development challenges faced by pharmacy technicians. Pharmacy leaders will share success stories and strategies used in health systems to successfully recruit and retain pharmacy technicians.

This activity was presented as webinar. Learners who claimed ACPE credit for these activities as part of that meeting should not claim ACPE credit again.

Interested in more on this topic? Please see our accompanying program: 

Pharmacy Technician Recruitment and Retention: A Crisis Situation

Pharmacy Technician Recruitment and Retention Resource Center

The American Society of Health-System Pharmacists is accredited by the Accreditation Council for Pharmacy Education as a provider of continuing pharmacy education with Commendation.

The target audience for the education is pharmacists practicing in hospitals and health systems, especially pharmacists in administrative and leadership roles.

At the conclusion of this activity, participants should be able to:

  • Describe the impact of the pharmacy technician shortage on pharmacy department workflow and the pharmacist’s ability to provide optimal patient care.
  • Apply strategies to help the pharmacy department partner with human resource departments to make the pharmacy technician position more attractive.
  • Analyze how professional development of pharmacy technicians can lead to improved job satisfaction and retention of staff.

  • Introduction
  • Presentation
  • Q & A

Madeline Camejo, PharmD, MS
Vice President and Chief Pharmacy Officer
Baptist Health South Florida
Miami, Florida 

 Michael Alwan, PharmD, MS
Director of Pharmacy
University of Washington Medical Center
UW Medicine
Seattle, Washington

No one in control of the content of this activity has a relevant financial relationship (RFR) with an ineligible company. 

As defined by the Standards of Integrity and Independence in Accredited Continuing Education definition of ineligible company. All relevant financial relationships have been mitigated prior to the CPE activity.

Activities which can be completed in any order. Each activity consists of audio, video, and/or PDFs and evaluations.  Learners must review all content and complete the evaluations to receive continuing pharmacy education credit for each activity. 

Follow the prompts to claim, view, or print the statement of credit within 60 days after completing the activity. 

Provided by ASHP

Supported by an educational grant from Chiesi USA LLC.