Available Until 12/15/2024

Pharmacy Technician Recruitment and Retention: A Crisis Situation

ACPE Numbers: 0204-0000-23-402-H04-P
Release Date:  April 25, 2023
Expiration Date:  December 15, 2024
Activity Type: Application-based
CE Credits: 1 contact hour (0.1 CEU)
Activity Fee: Free of charge

Activity Overview

Pharmacy technicians are responsible for a wide range of crucial functions that support patient care, including sterile compounding, inventory management, medication order distribution, billing, and many other essential medication and administrative functions. Hospitals and health systems are currently experiencing severe shortages of pharmacy technicians impacting the pharmacist workforce and pulling pharmacists away from direct patient care where they play an important part in ensuring safe use of medications and optimal medication outcomes. This continuing pharmacy education activity will discuss the current landscape of the pharmacy technician workforce and challenges of recruitment and retention. Implications to pharmacy department processes, workflow, and patient care will be examined and strategies to address these issues will be introduced.  

This activity was presented as webinar. Learners who claimed ACPE credit for these activities as part of that meeting should not claim ACPE credit again.

Interested in more on this topic? Please see our accompanying program: 

Pharmacy Technician Recruitment and Retention: Tools and Strategies to Address the Crisis

Pharmacy Technician Recruitment and Retention Resource Center


The American Society of Health-System Pharmacists is accredited by the Accreditation Council for Pharmacy Education as a provider of continuing pharmacy education with Commendation.

The target audience for the education is pharmacists practicing in hospitals and health systems, especially pharmacists in administrative and leadership roles.

At the conclusion of this activity, participants should be able to:

  • Analyze the challenges of recruiting and retaining pharmacy technicians in different settings.
  • Evaluate pharmacy department workflow strategies to relieve workload issues in the delivery process when pharmacy technician staffing is limited.
  • Develop strategies that ensure optimal patient care in times of technician shortages.

  • Introduction
  • Presentation
  • Q & A

Madeline Camejo, MS, PharmD
Vice President and Chief Pharmacy Officer
Baptist Health South Florida
Miami, Florida 

 Michael Alwan, PharmD, MS
Director of Pharmacy
University of Washington Medical Center
UW Medicine
Seattle, Washington

No one in control of the content of this activity has a relevant financial relationship (RFR) with an ineligible company. 

As defined by the Standards of Integrity and Independence in Accredited Continuing Education definition of ineligible company. All relevant financial relationships have been mitigated prior to the CPE activity.

Activities which can be completed in any order. Each activity consists of audio, video, and/or PDFs and evaluations.  Learners must review all content and complete the evaluations to receive continuing pharmacy education credit for each activity. 

Follow the prompts to claim, view, or print the statement of credit within 60 days after completing the activity. 

Provided by ASHP

Supported by an educational grant from Chiesi USA LLC.