Available Until 6/29/2025

Things Not Often Taught in School: Embracing Vulnerable Populations in Ambulatory Care

ACPE Number: 0204-0000-22-060-H04-P/T
Content Release Date: 06/28/2022
Expiration Date: 06/28/2025
Activity Type: Application-based
CE Credits: 1.0 contact hour
Activity Fee: Members - Free / Nonmembers - N/A


This activity is a recording from a live webinar and those that claim credit for the live webinar should not claim credit for this activity.

Activity Overview

This activity will share the practice experiences of pharmacists that work with transgender and gender diverse, refugee/migrant, and medically underserved populations.  Speakers will share lessons learned and how they navigated through challenges related to diversity, equity, and inclusion in the ambulatory care space. 


The American Society of Health-System Pharmacists is accredited by the Accreditation Council for Pharmacy Education as a provider of continuing pharmacy education.

This activity was planned to meet the educational needs of ambulatory care pharmacists,  technicians, and trainees across the nation. 

After completing this activity, the learner should be able to… 

1.) Define vulnerable patient populations 

2.) List strategies for initiating or sustaining a practice serving vulnerable patient populations 

3.) Discuss available resources to aid providers in caring for vulnerable patient populations 

4.) Identify mechanisms to prepare the pharmacy workforce to work with vulnerable patient populations 

Cassie Heffern, PharmD, BCACP  
Ambulatory Care Pharmacy Specialist/PGY2 Director 
CoxHealth – Springfield, MO 

Alex R. Mills, PharmD, BCACP, AAHIVP (He/Him/His) 
Assistant Professor of Pharmacy Practice (HIV, LGBTQ+ Health) 
University of Mississippi School of Pharmacy - Jackson Campus 
Co-Director, Center for Gender and Sexual Minority Health 
Clinical Pharmacist, Director of Clinical Operations - TEAM Clinic 
University of Mississippi Medical Center 
Jackson, Mississippi 

Shirley Bonanni, PharmD, BCPS  
Assistant Director, Clinical Services 
Advanced Clinical Pharmacy Specialist – Family Medicine 
Director, PGY1 Pharmacy Residency 
Thomas Jefferson University Hospital 
Philadelphia, PA


Margie E. Padilla, PharmD, CDCES, BCACP 
Clinical Associate Professor/Interprofessional Education Coordinator 
Health-Focused Interprofessional Education Community of Practice Co-Advocate 
Faculty, Border Biomedical Research Center 
Department of Pharmacy Practice and Clinical Sciences 
University of Texas at El Paso School of Pharmacy 
El Paso, TX 79968

No one in control of the content of this activity has a relevant financial relationship (RFR) with an ineligible company.

As defined by the Standards of Integrity and Independence in Accredited Continuing Education definition of ineligible company. All relevant financial relationships have been mitigated prior to the CPE activity.

Methods and CE Requirements

This activity consists of recordings of faculty slides presentations, active learning activities, discussion, and handouts. Participants must participate in the activity in its entirety to claim continuing pharmacy education credit online at ASHP Learning Center. Follow the prompts online to complete the evaluation, claim credit and view the statement of credit immediately after completing the activity. Per ACPE requirements, CPE credit must be claimed within 60 days of being earned. Once you have processed and claimed your CE credit, we encourage you to check your NABP eProfile account to verify your credits were transferred successfully before the ACPE 60-day deadline. It is an electronic direct-report process so your credits should appear in your account within a few minutes. After the 60 day deadline, ASHP will no longer be able to report your credit(s) for this activity.