Available Until 10/14/2024

Navigating Contentious Conversations (Part 2): How to Make Connections and Address Behaviors through Difficult Discussions

This activity is part of the ASHP Diversity, Equity, and Inclusion Educational Series: Transforming Awareness into Action.

ACPE Number: 0204-0000-21-426-H04-P & T
Release Date: October 14, 2021
Expiration Date: October 14, 2024
Activity Type: Application-based
CE Credit: 1.25 contact hour(s)
Activity Fee: Free of charge

This activity is a recording of a live webinar and those who claimed credit for the live activity should not also claim credit for this home study activity.

Activity Overview

Have you wondered how to productively address inappropriate behaviors or comments that disrupt inclusion and belonging? Join us in this enhanced discussion on navigating difficult and uncomfortable conversations that impact our environments including the pharmacy workplace. You will have the opportunity to explore and address common examples of microaggressions and other conversational injuries. By the end of the webinar, we invite you to apply these strategies to cultivate courage and establish deeper connections with others. 

See other parts of this on-demand series here.

The American Society of Health-System Pharmacists is accredited by the Accreditation Council for Pharmacy Education as a provider of continuing pharmacy education.

This activity was planned to meet the educational needs of health-system pharmacy staff, faculty at colleges of pharmacy, and preceptors. 

After participating in this CPE activity, participants should be able to:

  • Describe how micro- and macro-assaults, insults, and invalidations can influence our relationships and performance 
  • Evaluate approaches to identify disruptive behaviors, enhance your courage, and support inclusive health-system environments
  • Apply strategies to productively acknowledge and address comments through difficult conversations 

  Michael Wolcott, Pharm.D., Ph.D., BCPS, BCIDPS
  Director of Educational Resources and Scholarship
  University of North Carolina Adams School of Dentistry
  Assistant Professor
  University of North Carolina Eshelman School of Pharmacy
  Chapel Hill, North Carolina 

Dr. Wolcott is the Director of Educational Resources and Scholarship at the University of North Carolina Adams School of Dentistry. In this role, he supports faculty to optimize teaching and learning, enhance their teaching experience, and inspire educational scholarship. He completed his Ph.D. in education at the UNC School of Education specializing in the learning sciences and psychological studies. He received his Doctor of Pharmacy from the UNC Eshelman School of Pharmacy followed by a pharmacy practice residency at Duke University Hospital, where he worked as a clinical infectious diseases pharmacist. Michael is also a clinical assistant professor in the Center for Innovative Pharmacy Education and Research (CIPhER) at the UNC Eshelman School of Pharmacy where he supports educational research initiatives within the School. Michael’s research focuses on creative problem-solving, curriculum change management, preceptor development, and assessment. 

  Kamakshi Rao, Pharm.D., BCOP, FASHP

  Assistant Director for Education, Research, and Practice Training 
  UNC Health Care 
  Chapel Hill, North Carolina 


Dr. Rao is an Assistant Director of Pharmacy for Academic Enterprises and Research at the University of North Carolina Medical Center. Dr. Rao completed her Pharm.D. at the Rutgers University College of Pharmacy, followed by a PGY1 at the VCU Health System and an oncology and clinical research fellowship at The Cancer Institute of New Jersey. Her area of clinical expertise is in adult hematopoietic stem cell transplant, an area she served as a clinical specialist in for nearly 20 years. Through her involvement in the area of stem cell transplant and cellular therapy, she has continually maintained a strong research presence, both in clinical research, but more recently, in the impact of pharmacists on outcomes for patients, providers, and the healthcare system, as well as research around experiential education. In her role as Assistant Director, she oversees UNC’s pharmacy residency programs, one of the largest programs in the country, the research enterprise for the department of pharmacy, and the unique partnership between the medical center and the UNC Eshelman School of Pharmacy.  

No one in control of the content of this activity has a relevant financial relationship (RFR) with an ineligible company. 

As defined by the Standards of Integrity and Independence in Accredited Continuing Education definition of ineligible company. All relevant financial relationships have been mitigated prior to the CPE activity.

Participants must participate in the entire activity, complete the evaluation and all required components to claim continuing pharmacy education credit online at ASHP eLearning Portal.  Follow the prompts to claim credit and view your statement of credit within 60 days of completing the activity. 

Important Note – ACPE 60 Day Deadline:

Per ACPE requirements, CPE credit must be claimed within 60 days of being earned. To verify that you have completed the required steps and to ensure your credits have been reported to CPE Monitor, check your NABP eProfile account to validate that your credits were transferred successfully before the ACPE 60-day deadline.   After the 60 day deadline, ASHP will no longer be able to award credit for this activity.

These activities were developed by ASHP.