Available Until 7/14/2024

Compassion Fatigue in the Time of COVID-19

ACPE Activity Number: 0204-0000-21-046-H04-P, 0204-0000-21-046-H04-T
Release Date: July 14, 2021
Expiration Date: July 14, 2024
Activity Type: Knowledge-based
CE Credits: 1.0 hour, no partial credit
Activity Fee: Members – Free / Non-Member – Free

 This activity is a recording from a live webinar and those that claim credit for the live webinar should not claim credit for this activity.

Activity Overview

Pharmacists providing direct patient care in health systems can experience and display high levels of stress affecting performance, particulalry during the COVID-19 pandemic. Determining the cause of stress is critical for prevention and intervention.  Learning about compassion fatigue and burnout can help preemptively identify signs and symptoms to prevent negative consequences among pharmacists, technicians, and learners.  In clinical practice settings such as oncology, palliative care, critical care, and emergency medicine and especially during the pandemic, patient care providers including clinical pharmacists and pharmacist trainees are likely at a higher risk of experiencing compassion fatigue. There is currently an intense focus on recognizing patient care provider burnout and developing resiliency in health care. These discussions center around workload, work life balance, stress in the workplace, and developing techniques to manage one's time efficiently and effectively while also making time for mindfulness and self-care. Compassion fatigue conversely is directly related to providing patient care to those who are suffering from pain, trauma, or debilitating conditions.


The American Society of Health-System Pharmacists is accredited by the Accreditation Council for Pharmacy Education as a provider of continuing pharmacy education.

Target Audience

This activity was planned to meet the educational needs of health-systems pharmacy team members involved in the care of patients directly and indirectly affected by the COVID-19 pandemic.

Learning Objectives

  1. Identify the signs, symptoms and practice areas where compassion fatigue can occur.
  2. Describe the challenges associated with identifying, preventing, and managing compassion fatigue.
  3. Describe the impact of the COVID-19 pandemic as it relates to compassion fatigue.
  4. Discuss a plan to mitigate compassion fatigue as the COVID-19 pandemic continues.

Schedule of Activities

  • Introduction and Announcements
  • Presentation
  • Questions, Answers, and Discussion


  • Christi Jen, Pharm.D., BCPS, Pharmacy Clinical Manager, PGY1 Residency Program Director, HonorHealth Deer Valley Medical Center, Phoenix, AZ
  • Carolyn Oxencis, Pharm.D., BCOP, Clinical Pharmacist – Hematology and Oncology, Froedtert and the Medical College of Wisconsin, Milwaukee, Wisconsin


In accordance with the ACPE's and ACCME's Standards for Commercial Support, anyone in a position to control the content of an educational activity is required to disclose to the accredited provider their relevant financial relationships. In accordance with these Standards, all potential conflicts of interest have been resolved. An individual has a relevant financial relationship if he or she (or spouse/domestic partner) has a financial relationship in any amount occurring in the last 12 months with a commercial interest whose products or services are discussed in the activity content over which the individual has control.

As defined by ACCME, a commercial interest is any entity producing, marketing, re-selling, or distributing health care goods or services consumed by, or used on, patients. The Standards for Commercial Support do not consider providers of clinical service directly to patients to be commercial interests. The existence or non-existence of relevant financial relationships will be disclosed to the activity audience. All identified conflicts of interest must be resolved prior to the activity.

  • All planners, presenters, reviewers, and ASHP staff report no financial relationships relevant to this activity. 

Methods and CE Requirements

This activity consists of a recordings of faculty slides presentations, active learning activities, discussion, and handouts. Participants must participate in the activity in its entirety to claim continuing pharmacy education credit online at ASHP eLearning Portal. Follow the prompts online to complete the evaluation, claim credit and view the statement of credit immediately after completing the activity.

Per ACPE requirements, CPE credit must be claimed within 60 days of being earned. Claim your CE at http://elearning.ashp.org. Once you have processed and claimed your CE credit, we encourage you to check your NABP eProfile account to verify your credits were transferred successfully before the ACPE 60-day deadline. It is an electronic direct-report process so your credits should appear in your account within a few minutes. After the 60 day deadline, ASHP will no longer be able to report your credit(s) for this activity.