Available Until 4/29/2024

COVID-19 Financial Recovery: Three Health-System Pharmacy Implementation Plans (East, Mid, West Coast)

ACPE Activity Number: 0204-0000-21-023-H04-P, 0204-0000-21-023-H04-T
Release Date: April 29, 2021
Expiration Date: April 29, 2024
Activity Type: Knowledge-based
CE Credits: 1.0 hour, no partial credit
Activity Fee: Members – Free / Non-Member – Free

 This activity is a recording from a live webinar and those that claim credit for the live webinar should not claim credit for this activity.

Activity Overview

The COVID-19 pandemic has challenged health care systems, creating opportunities to respond swift and safely to mitigate risks and impact. Some pharmacy leaders across the nation continue to favorably manage the COVID19 pandemic while balancing the opportunity to recover financially as a business. Several health-system teams from across the nation will share the financial recovery opportunities of their pharmacy, implementation plans, lessons learned, and outcomes of their intervention. Audience participation is encouraged and questions from the audience will be answered by the speakers.


The American Society of Health-System Pharmacists is accredited by the Accreditation Council for Pharmacy Education as a provider of continuing pharmacy education.

Target Audience

This activity was planned to meet the educational needs of pharmacy practice managers and leaders.

Learning Objectives

  1. Describe health system pharmacy responses to financial recovery.
  2. List an overview of financial assessments and implementation plans.
  3. Discuss the lessons learned from the outcomes of the business interventions.

Schedule of Activities

  • Introduction and Announcements
  • Presentation
  • Questions, Answers, and Discussion


  • Matthew J. Kelm, Pharm.D., M.H.A., Associate Chief Pharmacy Officer, Inpatient Pharmacy Services, Interim Associate Chief Pharmacy Officer, Ambulatory Pharmacy Services, Duke University Hospital, Durham, NC
  • Ricky Ogden, Pharm.D., M.B.A., FACHE, Assistant Director of Pharmacy, Children’s Mercy Hospital, Kansas City, MO
  • Long D. Trinh, Pharm.D., M.S., M.B.A., BCPS, Regional Director of Pharmacy Operations and Compliance, Oregon, Residency Program Director, Health-System Pharmacy Administration and Leadership/Masters Providence Health & Services, Portland, OR
  • Nancy T. Yam, Pharm.D., M.H.A., BCPS, Associate Chief Pharmacy Officer, Director of Pharmacy, Acute Care, PGY2 Residency Program Director, Health-System Pharmacy Administration and Leadership, UC San Diego, La Jolla, CA


In accordance with the ACPE's and ACCME's Standards for Commercial Support, anyone in a position to control the content of an educational activity is required to disclose to the accredited provider their relevant financial relationships. In accordance with these Standards, all potential conflicts of interest have been resolved. An individual has a relevant financial relationship if he or she (or spouse/domestic partner) has a financial relationship in any amount occurring in the last 12 months with a commercial interest whose products or services are discussed in the activity content over which the individual has control.

As defined by ACCME, a commercial interest is any entity producing, marketing, re-selling, or distributing health care goods or services consumed by, or used on, patients. The Standards for Commercial Support do not consider providers of clinical service directly to patients to be commercial interests. The existence or non-existence of relevant financial relationships will be disclosed to the activity audience. All identified conflicts of interest must be resolved prior to the activity.

  • All planners, presenters, reviewers, and ASHP staff report no financial relationships relevant to this activity. 

Methods and CE Requirements

This activity consists of a recordings of faculty slides presentations, active learning activities, discussion, and handouts. Participants must participate in the activity in its entirety to claim continuing pharmacy education credit online at ASHP eLearning Portal. Follow the prompts online to complete the evaluation, claim credit and view the statement of credit immediately after completing the activity.

Per ACPE requirements, CPE credit must be claimed within 60 days of being earned. Claim your CE at http://elearning.ashp.org. Once you have processed and claimed your CE credit, we encourage you to check your NABP eProfile account to verify your credits were transferred successfully before the ACPE 60-day deadline. It is an electronic direct-report process so your credits should appear in your account within a few minutes. After the 60 day deadline, ASHP will no longer be able to report your credit(s) for this activity.