Pharmacy Leadership Certificate: Beyond the Basics for Advancing Managers

Patient Care Services
ACPE: 0204-0000-25-818-H04-P&T
Application-based
3.25 contact hours 

Learning Objectives:

• Describe the critical role of health system pharmacy team involvement in transitions of care (TOC) and the impact of pharmacy TOC interventions on patient outcomes.
• Explain barriers to safe and effective care during patient transitions and the importance of collaboration in improving patient care across the care continuum.
• Explain fundamental concepts and goals of antibiotic stewardship programs.
• Identify effective strategies and best practices for implementing antibiotic stewardship programs in both inpatient and outpatient settings.
• Discuss the importance of fostering collaboration among healthcare professionals to enhance the success of antibiotic stewardship initiatives.
• Select relevant metrics and data to assess the effectiveness of antibiotic stewardship interventions and enable quality improvement.
• Describe care models that improve the safety and quality of anticoagulation for hospitalized patients.
• Identify key criteria and resources for the implementation of pharmacogenomic services.
• Evaluate the qualities of available options for performing pharmacogenomic testing and the factors involved in the translation and delivery of results. 

Ambulatory and Specialty Pharmacy Services
ACPE: 0204-0000-25-819-H04-P&T
Application-based
1.50 contact hours 

Learning Objectives:

• Compare and contrast specialty pharmacy services with traditional retail pharmacy services.
• Explain the differences between biologics and biosimilars versus brand and generic name medications.
• Differentiate among the three types of procurement models for sourcing medications administered in a healthcare setting, i.e., white-, brown-, and clear-bagging.
• Select the appropriate billing methods for specialty medications.
• Explain population health concepts.
• Summarize incentives for health systems to provide population health services.
• Describe the role of pharmacists in the provision of population health services.
• Describe opportunities for antithrombotic stewardship in the ambulatory care setting. 

Business Services
ACPE: 0204-0000-25-820-H04-P&T
Application-based
2 contact hours 

Learning Objectives:

• Predict return on investment (ROI) for patient care pharmacy services.
• Differentiate between direct and indirect pharmacy revenue.
• Compare patient care and business cases for pharmacy services.
• Explain budget line items to consider when planning pharmacy services.
• Identify areas of improvement in budgets that are being reviewed by management.
• Select meaningful metrics to track the health of the pharmacy business.
• Describe the role of population health services in managing healthcare costs.
• Analyze models of value-based care reimbursement.
• Identify pharmacy strategies to drive cost savings and improve health outcomes. 

Inpatient Operations
ACPE: 0204-0000-25-821-H04-P&T
Application-based
3.25 contact hours 

Learning Objectives:

• Describe pharmacy technician product verification (TPV) including the opportunities and limitations of pharmacy technician roles, regulations regarding TPV, and the impact of TPV on pharmacy operations.
• Define "drug diversion."
• Interpret the Drug Enforcement Administration (DEA) Code of Federal Regulations (CFR) as it relates to controlled substances processes.
• Summarize the process for investigating incidents of drug diversion.
• Explain the key characteristics of intravenous workflow management systems (IV-WMS).
• Describe the benefits and challenges of implementing IV-WMS and strategies for continuous improvement of this technology. 

Safety and Quality
ACPE: 0204-0000-25-822-H05-P&T
Application-based
4 contact hours 

Learning Objectives:

• Explain the fundamental principles and concepts characteristic of high reliability organizations.
• Describe how high-reliability practices drive safe and effective care in the complex medication use system.
• Use external resources to prospectively evaluate medication safety risks.
• Identify the components of failure mode and effects analysis (FMEA).
• Explain the strengths and limitations of proactive risk identification, such as FMEA.
• Explain the major steps and components of a root cause analysis (RCA) process.
• Compare alternative methodologies available for conducting cause analyses.
• Identify regulatory expectations for event management to protect patients, improve systems, and prevent harm.
• Identify quality measures (QMs) applicable to the pharmacy department.
• Prioritize QMs for the pharmacy department.
• Develop a plan to integrate the pharmacy department's QMs into the organization-wide quality improvement program and engage key stakeholders. 

Pharmacy Workforce
ACPE: 0204-0000-25-823-H04-P&T
Application-based
1.5 contact hours 

Learning Objectives:

• Describe the current hospital pharmacy technician and pharmacist workforce environment.
• Develop effective strategies for staff recruitment and improving engagement and retention.
• Describe career advancement pathways for the pharmacy workforce including, but not limited to; justifying the financial investment in career pathways; and objective criteria for eligibility, selection, and sustained competency.
• Summarize the evolution of pharmacy technician roles.
• Describe non-traditional and advanced roles for pharmacy technicians.
• Explain strategies for implementation of advanced roles into career pathways for pharmacy technicians.

Information Technology, Data, and Information Management
ACPE: 0204-0000-25-824-H04-P&T
Application-based
2.75 contact hours 

Learning Objectives:

• Describe the growing area of health information technology and U.S. federal initiatives. 
• Discuss various roles of individuals in pharmacy informatics. 
• List key technologies used across the medication-use spectrum. 
• Identify success factors that can improve performance in pharmacy informatics.
• Identify the principles of medication safety risk identification.
• Compare strengths and limitations of methods of reactive medication safety risk identification.
• Compare automated dispensing cabinet (ADC) modalities, locations, and impact on medication use.
• Evaluate ADC configurations that support safe medication use processes. 

Leadership
ACPE: 0204-0000-25-825-H04-P&T
Application-based
1.25 contact hours 

Learning Objectives:

• Differentiate between "managers" and "leaders."
• Describe examples of traditional and contemporary leadership styles and apply the optimal style to a given scenario.
• Explain the concept of "evidence-based management."
• Describe what is meant by “managing up,” and why and how pharmacy leaders should use managing up skills.
• Evaluate a pharmacy department’s current scope of services to identify opportunities for new and/or expanded services.  
• Identify the most significant barriers to implementing new and/or expanded pharmacy services and strategies for addressing these barriers. 
• Describe an effective approach to presenting proposals for new and/or expanded pharmacy services to C-suite leadership.