ASHP PROFESSIONAL CERTIFICATES℠ Well-Being and Resilience Certificate

Introduction to Healthcare Professional Well-Being and Burnout
ACPE: 0204-0000-24-713-H04-P & T
Application-based

• Define terminology related to occupational well-being, resilience, and burnout.
• Identify the connection between occupational burnout and moral injury.
• Describe the effects and consequences of occupational burnout on healthcare professionals, patients, the U.S. healthcare system, and society.
• Apply a strategy to assess well-being at the organizational level.
• List risk factors of burnout in the profession of pharmacy.
• Describe the impact of burnout in the pharmacy workforce on patient care.
• Apply objectives from the NAM Action Collaborative on Clinician Well-Being and Resilience to the profession of pharmacy.
• Identify opportunities to improve well-being and resilience in the profession of pharmacy.
• Use best practices in team-based care to prevent burnout amongst interprofessional colleagues.   

Caring for Self and Others: Putting on Your Own Oxygen Mask
ACPE: 0204-0000-24-714-H04-P & T
Application-based

• Summarize Orem’s Theory of Self Care to individual resiliency strategies in the healthcare professional.
• Design a personalized self-care action plan with strategies to enhance resilience in the healthcare professional.
• Describe professional joy and how it relates to self-care in the healthcare professional.
• Design a self-care belief plan that incorporates mindfulness, purpose and gratitude.
• Recognize challenges to one's personal wellbeing.
• Select personal and professional development strategies to enhance your sense of wellbeing and resilience.
• Apply techniques that can strengthen resiliency skills in one’s personal and professional journey.
• Utilize the PERMA positive psychology approach to enhance individual wellbeing and resilience.
• Apply habit formation towards personal improvement.
• Apply strategies to utilize our energy through routine and scheduled practices.
• Describe the prevalence of mental health problems and chronic diseases in the U.S.
• Discuss stages of behavior change in individuals.
• Recognize the role, responsibilities, and impact of wellness champions in an organization.
• Summarize key components of a successful wellness champion program.
• Apply evidence-based strategies to improve your own and others’ health and well-being. 

Using a Systems Approach and Human-Centered Processes to Address Healthcare Professional Burnout
ACPE: 0204-0000-24-715-H04-P & T
Application-based

• Give examples of how changes in the USA healthcare landscape have increased clinician stress and burnout.
• Describe the three levels of work system factors that contribute to burnout and professional well‐being.
• Apply the seven priorities from the National Plan for Health Workforce Well-being toward eliminating clinician‐burnout and enhancing professional well‐being to practice.
• Discuss different work systems initiatives that healthcare organizations can initiate to decrease burnout and improve professional well‐being.
• Analyze human-centered approaches to generating ideas for process improvement.
• Apply principles of human-centered design to the development and implementation of process improvement. 

Creating Leaders that Become Change-Makers
ACPE: 0204-0000-24-716-H04-P & T
Application-based

• Describe the relationships between burnout, well-being, and leadership in the workplace.
• Apply specific elements of coaching practices such as humble inquiry, active listening, and the GROW model to improve well-being and engagement in the workplace.
• Show value and appreciation to team members to improve well-being and engagement in the workplace.
• Describe an evidence based rationale for prioritizing healthcare professional wellbeing.
• Apply leadership behaviors that support healthcare professional wellbeing.
• Describe an organizational structure supporting an institutional effort to address well-being that can be applied across health care professional disciplines.
• Recognize the roles and responsibilities of a Chief Wellness Officer (CWO).
• Evaluate how a Chief Wellness Officer (CWO) can contribute to the well-being of an organization’s workforce both prior to and in the midst of crisis. 

Redesigning the Work System to Prioritize Well-Being
ACPE: 0204-0000-24-717-H04-P & T
Application-based

• Identify underlying factors that pose challenges to designing work systems that promote well-being and resilience.
• Describe strategies to overcome barriers to implementation of a work system centered on well-being and resilience.
• Identify ways the electronic health record may contribute to clinician burnout.
• Demonstrate the ability to optimize the electronic health record to effectively reduce burnout.
• Apply the characteristics of a high-performing team to the healthcare work setting.
• Assess the impact of participation in a positive, team-based health care environment on clinician well-being.
• Design an effective plan to systematically address professional burnout in a specific healthcare setting.  

Building Inclusive, Safe Cultures that Facilitate Thriving for All
ACPE: 0204-0000-24-718-H04-P & T
Application-based

• Describe internal and external key stakeholders when establishing a billable pharmacy service.
• Define incident-to requirements in physician-based and hospital-based clinics.
• Apply evaluation and management CPT code billing rules in patient cases.
• Explain requirements for facility fee billing.
• Apply billing rules and opportunities to various case settings. 

Well-Being and Resilience: Bringing It All Together
ACPE: 0204-0000-24-719-H04-P & T
Application-based

• Identify a well-being challenge within the local organization.
• Assess steps to collaborate and address the well-being challenge.
• Create a plan for action to address threats to well-being within the organization.