Available Until 11/16/2025

Pharmacy Leadership Certificate: Management Basics

ACPE Numbers: Various – see listing below
Release Date: November 16, 2022
Expiration Date: November 16, 2025
Activity Type: Application-based
CE Credit Hour(s): 20.5 contact hours (7 activities)

Product Description

The Pharmacy Leadership Certificate: Management Basics is a self-guided, online learning activity that has been created for pharmacists and pharmacy technicians who are either new in their pharmacy leadership role; or are aspiring to, and preparing for, a pharmacy leadership position. 

This well-rounded curriculum covers the essentials of pharmacy management including, but not limited to, the following:

  • Human resources laws
  • Hiring, supervising, and evaluating pharmacy staff
  • Scheduling and staffing models
  • Drug distribution, storage, and control
  • Technology
  • Formulary management
  • Inventory control
  • Medication safety
  • Quality improvement
  • Regulatory compliance
  • Budgeting
  • Monitoring financial performance and productivity
  • Revenue cycle management
  • Business plan development
  • Practice management tools including change, project, talent, and time management

These certificate learning activities will provide ACPE continuing education for pharmacists and pharmacy technicians.

Professional Certificate Requirement

Once a learner has completed the educational curriculum, they will have the opportunity to complete an online comprehensive exam. Once the learner completes the exam (minimum 80% passing rate; unlimited attempts permitted), they will earn the professional certificate.

The American Society of Health-System Pharmacists is accredited by the Accreditation Council for Pharmacy Education as a provider of continuing pharmacy education.

This continuing pharmacy education activity is intended for pharmacists and pharmacy technicians who are new to a pharmacy leadership position, or are aspiring to such a position, and wish to develop their knowledge base in the basic principles of managing a hospital or health system pharmacy.

Human Resources
ACPE Number: 0204-0000-22-719-H04-P & T
Credit Hours Earned: 3.75 contact hours

  • Explain fundamental labor laws impacting human resources functions.
  • Differentiate between exempt and non-exempt employees.
  • Interpret anti-discrimination laws and reasonable accommodation requirements.
  • Apply best practices for interviewing to avoid discriminatory practices.
  • Explain recruitment strategies for various pharmacy personnel positions.
  • Identify factors to consider when evaluating candidates.
  • Compare recruiting and selection practices for internal versus external candidates.
  • Recommend effective interviewing strategies for selecting the best candidates.
  • Discuss the importance of communicating organization and department goals, and performance expectations to new pharmacy staff.
  • Describe best practices for onboarding and training new pharmacy staff.
  • Summarize the principles of highly reliable organizations and elements of effective safety huddles.
  • List themes that are typically assessed in employee engagement surveys.
  • Explain the fundamental responsibilities of frontline pharmacy supervisors.
  • Identify key components of a job description.
  • Explain the performance evaluation cycle.
  • Summarize the relationship among organizational, departmental, and individual employee goals; and how these goals are relevant to employees' performance evaluations.
  • Describe approaches to managing employee performance problems, including use of a progressive discipline process.
  • Given a case scenario, evaluate a pharmacy employee's performance.
  • Identify necessary information to create a department staffing plan.
  • Develop an effective staffing strategy given a budget of full-time equivalents (FTEs), operating hours, and service expectations.
  • Use fair and consistent principles to design a scheduling system.
  • Summarize the impact of unions on health care organizations.
  • Describe the national labor relations act (NLRA) and concept of right to work.
  • Analyze collective bargaining agreement requirements in health care.

Pharmacy Operations
ACPE Number: 0204-0000-22-720-H04-P & T
Credit Hours Earned: 2.5 contact hours

  • Describe methods for drug storage, security, and control for different patient care areas (inpatient, procedural, ambulatory, clinic, provider offices, urgent care, and off-site locations).
  • Explain regulatory requirements related to receipt, storage, and distribution of drugs.
  • Categorize drug storage temperatures based on USP definitions.
  • Discuss required components of medication orders.
  • List pharmacy records that must be maintained.
  • Describe best practices for drug repackaging.
  • Describe the evolution of medication distribution systems in health systems.
  • Evaluate current medication distribution systems.
  • Explain advantages and disadvantages of various distribution systems.
  • Summarize how medication distribution systems support pharmacy practice models.
  • Describe current pharmacy technologies.
  • Interpret evidence describing the impact of technology on the medication use process.
  • Explain considerations for harmonizing technology across the pharmacy enterprise.

Pharmaceutical Supply Management
ACPE Number: 0204-0000-22-721-H04-P & T
Credit Hours Earned: 2 contact hours

  • Explain the guiding principles of formulary decision-making.
  • Evaluate the roles and responsibilities of a P&T committee.
  • Analyze an example P&T committee structure and formulary approval process.
  • List possible formulary designations to which medications may be categorized.
  • Describe the relationship between wholesalers, group purchasing organizations, and health system pharmacies.
  • Explain the functions of wholesalers and group purchasing organizations.
  • Explain pharmaceutical pricing models.
  • Summarize the impact of the 340B program on pharmaceutical pricing.
  • Describe inventory control principles and processes.
  • Explain strategies for preparing for and responding to drug shortages.

Safety and Quality
ACPE Number: 0204-0000-22-722-H04-P & T
Credit Hours Earned: 3 contact hours

  • Define terms related to medication safety.
  • Describe harm resulting from adverse drug events.
  • Describe the concept of just culture.
  • Explain the principles of high reliability organizations.
  • Analyze how errors occur in the medication use process.
  • Differentiate medication error risk by stages of the medication use process.
  • Describe internal processes for reporting adverse drug events.
  • Summarize external requirements for reporting adverse drug events.
  • Interpret the National Coordinating Council for Medication Error Reporting and Prevention (NCC MERP) classification system for categorizing medication errors.
  • Describe a framework for assessing and responding to errors.
  • Evaluate strategies to prevent harm in the medication use system.
  • Describe a systematic approach to reducing preventable harm in health systems.
  • Explain why continuous quality improvement (CQI) is relevant to pharmacy leaders.
  • Describe the four types of quality measures.
  • Identify the six domains of health care quality.
  • Identify the most common quality improvement methodologies.
  • Describe each phase of the Plan-Do-Check-Act cycle.

Regulatory Compliance
ACPE Number: 0204-0000-22-723-H04-P & T
Credit Hours Earned: 1.75 contact hours

  • Describe the regulatory landscape in hospitals and health systems.
  • Interpret regulations related to controlled substances relevant to health-system pharmacy practice.
  • Explain topics of state board of pharmacy rules that impact hospital pharmacy practice.
  • Identify Centers for Medicare and Medicaid Services' (CMS) accreditation requirements and organizations with deeming authority.
  • Explain United States Pharmacopeia (USP) standards relevant to health-system pharmacy practice.
  • Describe drug disposal regulations at federal, state, and local levels.

Finance and Productivity
ACPE Number: 0204-0000-22-724-H04-P & T
Credit Hours Earned: 3.25 contact hours

  • Describe, in brief, the headwinds facing hospital and pharmacy leaders in health care.
  • Identify the role of the pharmacy executive and the role you can play.
  • Explain, in brief, the business of health care in general, and pharmacy specifically.
  • Explain the value equation.
  • Describe fiscal services departments in health systems and their typical organizational structure.
  • Explain the purpose and elements of each of the most common financial statements.
  • Identify the key tenets of the budget and accounting cycles.
  • Describe the key components of a pharmacy operating budget.
  • Identify the key components of a capital budget.
  • Describe strategies for securing minor and major capital resources.
  • Explain the purposes of an operating review series (ORS).
  • Describe the topics typically reviewed during an ORS meeting.
  • Give examples of key performance indicators for functional/service areas within health system pharmacies.
  • Apply common financial key performance indicators (fKPIs) to an example service area.
  • Describe the importance of routine monitoring of financial performance including identifying budget variances.
  • Explain the role of internal and external benchmarking in evaluating pharmacy productivity.
  • Explain processes to ensure revenue capture through robust revenue cycle operations.
  • Identify ways pharmacy can lead outpatient medical benefit revenue cycle.
  • Evaluate payer requirements, including site of care restrictions.
  • Describe strategies for developing a business plan for a pharmacy service.
  • Justify a staff position given a case scenario to be presented to executive leadership.

Effective Tools for Practice Management
ACPE Number: 0204-0000-22-725-H04-P & T
Credit Hours Earned: 4.25 contact hours

  • Summarize concepts described in change management literature.
  • Analyze the human elements of change management.
  • Describe effective strategies for engaging team members during times of change.
  • Describe the four phases of project management.
  • Identify key process points in a project.
  • Explain the components of a project management template.
  • Apply strategies for cultivating a high performing team.
  • Adjust leadership styles according to a talent management matrix.
  • Recommend scenarios where delegation is effectively utilized.
  • Select tools to support effective time management.
  • Apply strategies for managing multiple priorities.
  • Explain principles for conducting effective meetings.
  • Discuss the primary functions of committees.
  • Describe a framework that organizes committee participation by roles, deliverables, and expectations.
  • Explain the role networking plays in professional growth and development.
  • Develop goals related to building and maintaining one’s professional network.

Learning Activity

ACPE Number

Contact Hours

Human Resources

0204-0000-22-719-H04-P & T


Pharmacy Operations

0204-0000-22-720-H04-P & T


Pharmaceutical Supply Management

0204-0000-22-721-H04-P & T


Safety and Quality

0204-0000-22-722-H04-P & T


Regulatory Compliance

0204-0000-22-723-H04-P & T


Finance and Productivity

0204-0000-22-724-H04-P & T


Effective Tools for Practice Management

0204-0000-22-725-H04-P & T


  →  Final Assessment: 80% passing score

Lindsey Amerine, PharmD, MS, BCPS, FASHP
System Executive Director of Pharmacy
UNC Health
Associate Professor of Clinical Education
UNC Eshelman School of Pharmacy
Chapel Hill, North Carolina

Robert P. Granko, PharmD, MBA, FASHP
System Director of Pharmacy, Geisinger
Danville, Pennsylvania
Associate Professor of Clinical Education
UNC Eshelman School of Pharmacy
Chapel Hill, North Carolina 

Kristine Gullickson, PharmD, MBA, FASHP, FMSHP, DPLA
Pharmacy Director
Allina Health
Minneapolis, Minnesota 

Jeff Little, PharmD, MPH, BCPS, FACHE, FASHP
Director of Pharmacy
Saint Luke’s Hospital of Kansas City
Kansas City, Missouri 

Melissa Ortega, PharmD, MS, FASHP
VP Ambulatory Pharmacy Services
Tufts Medicine
Boston, Massachusetts 

Rebecca Taylor, PharmD, MBA, BCPS, FASHP
Senior Director, Pharmacy Services
Pittsburgh, Pennsylvania

DeeAnn Wedemeyer‐Oleson,PharmD, MHA, CPHQ, CPPS
Director of Scientific Projects, Special Projects
Bethesda, Maryland

In accordance with our accreditor’s Standards of Integrity and Independence in Accredited Continuing Education, ASHP requires that all individuals in control of content disclose all financial relationships with ineligible companies. An individual has a relevant financial relationship if they have had a financial relationship with ineligible company in any dollar amount in the past 24 months and the educational content that the individual controls is related to the business lines or products of the ineligible company.

An ineligible company is any entity producing, marketing, re-selling, or distributing health care goods or services consumed by, or used on, patients. The presence or absence of relevant financial relationships will be disclosed to the activity audience. 

  •          No one in control of the content of this activity has a relevant financial relationship (RFR) with an ineligible company.

As defined by the Standards of Integrity and Independence definition of ineligible company. All relevant financial relationships have been mitigated prior to the CPE activity.

This online activity consists of a combined total of 7 learning modules. Pharmacists and pharmacy technicians are eligible to receive a total of 20.5 hours of continuing education credit by completing all 7 modules within this certificate. 

Participants must participate in the entire activity and complete the evaluation and all required components to claim continuing pharmacy education credit online at ASHP Learning Center. Follow the prompts to claim credit and view your statement of credit within 60 days of completing the activity. 

Important Note – ACPE 60 Day Deadline:

Per ACPE requirements, CPE credit must be claimed within 60 days of being earned. To verify that you have completed the required steps and to ensure your credits have been reported to CPE Monitor, check your NABP eProfile account to validate that your credits were transferred successfully before the ACPE 60-day deadline. After the 60-day deadline, ASHP will no longer be able to award credit for this activity.