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The Power of Emotional Intelligence in Pharmacy Leadership and Team Performance

This educational activity provides pharmacists and pharmacy technicians with practical insights into emotional intelligence and its impact on leadership, communication, and team performance, thereby empowering participants to foster a more engaged workforce and improve patient care outcomes.
Difficult Conversations Communications
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The Why and How for Strategic Planning & Implementation – It’s Key to Organizational Success!

This 1-hour online educational activity provides an overview of strategic planning and its importance in achieving organizational success within healthcare settings.
Strategic Planning
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Vision to Action: Strategic Planning Essentials for Pharmacy Leaders

This online educational activity provides an overview of strategic planning and its importance in achieving organizational success within health system pharmacy settings.
Strategic Planning
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Billing and Reimbursement Methods and Opportunities for Pharmacist Patient Care Clinical Services

This activity provides learners with a description of the multiple avenues for reimbursement for patient care clinical services provided by pharmacists, including requirements and specific codes for billing.
Billing and Reimbursement
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Fundamentals of Healthcare Billing

This certificate has been created as a comprehensive resource about billing and reimbursement for patient care clinical services provided by pharmacists in ambulatory and community pharmacy settings. Note: This curriculum does not include information related to reimbursement for drug products.
Billing and Reimbursement
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Establishing a Pharmacy Quality Improvement Program

This explores the critical aspects of establishing a robust quality improvement program specific to pharmacy services. These include meaningful measures that reflect the quality of pharmacy services, a description of a learning culture and how this type of culture supports continuous QI.
Quality Improvement
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Managing the Business of Pharmacist Patient Care Clinical Services

This activity covers the business aspects of providing patient care clinical services including building a business case, assessing the impact of clinical pharmacy services on a healthcare organization's expenses and revenues, and establishing relationships with commercial payers.
Billing and Reimbursement
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Failure Modes and Effects Analysis and Root Cause Analysis

This activity describes a proactive process for assessing medication safety risk - failure modes and effects analysis (FMEA), and a reactive process for identifying the underlying causes of adverse drug events - root cause analysis (RCA).
Accreditation/Reg Compliance Quality Improvement
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Fundamentals of Quality Improvement Measures

This activity is a primer for learners about healthcare quality measures including sources of QM data, and QM categories, specifications, and calculations.
Quality Improvement
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Measure for Impact - Demonstrating Value of Pharmacy Services

This program will identify Pharmacy Accountability Measures (PAMs) to apply to your current organization.
Quality Improvement