Quality Improvement Tools - Part 1

This activity describes the use of the following quality improvement tools including problem statements, benchmarking, fishbone diagrams, the 5 Whys, quadrant charts, and process flow diagrams.

Quality Improvement Tools - Part 2

This activity introduces learners to the following quality improvement tools including brainstorming, spaghetti diagrams, affinity diagrams, Pareto charts, Gantt charts, check sheets, and Imagineering.

Quality in the US Healthcare System and the Pharmacist's Role

This activity provides an introduction to the current state of quality in the United States healthcare system and the importance of pharmacist patient care services in positively impacting the quality of medication use and patient care.

Selected Measures for Pharmacy Professionals - Part 1

The ASHP Quality Improvement for Pharmacy Professionals Certificate curriculum is designed to prepare pharmacy professionals to apply healthcare quality improvement principles to improve operational and clinical pharmacy services and develop a pharmacy quality program.

Selected Measures for Pharmacy Professionals - Part 2

This activity describes quality measures, including their specifications, related to the care of patients with myocardial infarction, coronary artery revascularization, heart failure, chronic obstructive pulmonary disease, and pneumonia; as well as the safe use of anticoagulation therapy.

Selected Measures for Pharmacy Professionals - Part 3

This activity describes quality measures (QMs), including their specifications, related to the care of patients with diabetes in inpatient and outpatient settings; QMs applicable to community pharmacy and long-term care settings; and QMs about patient experience.

Utilizing Quality Improvement Data to Improve Healthcare and Patient Care Outcomes

This activity describes how pharmacist-provided clinical services improve quality for patients, health systems and providers, and payers; and how to calculate the return on investment of these services to demonstrate the need for, and value of, these services to stakeholders.

Drug Procurement & Inventory Practices: Optimizing Efficiency and Financial Management

This activity discusses considerations related to drug budgeting including strategies for balancing medication availability with the costs associated with maintaining drug inventory in stock. The use of technology and application of Lean methodology to pharmacy supply chain processes are described.