ASHP Leadership Library

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New Administrator Leadership Strategies LL

This activity will explore the current outlook for recruiting, hiring, and retaining leaders in health-system pharmacy roles. It will discuss action plans for enhancing leadership development within health systems.

Leading the Pharmacy Enterprise Workforce Development

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Perspectives in Executive Leadership Skills for the Future Demands of Healthcare LL

This activity will discuss the critical success factors necessary for healthcare leaders to meet the demands of the marketplace. It will discuss the importance of advances in technology and evolving patient care models in the healthcare workforce of the future.

Leading the Pharmacy Enterprise Workforce Development Communications

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Pharmacy Workforce - Management Basics

This activity provides a review of labor laws basics and addresses human resources functions for which pharmacy leaders may be responsible including recruiting and selecting staff; onboarding, training, and supervising staff; writing job descriptions, and conducting performance evaluations.

Human Resources Leading the Pharmacy Enterprise Workforce Development

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Pharmacy Workforce - Beyond the Basics For Advancing Managers

This activity has been developed for pharmacists and pharmacy technicians in entry- to mid-level leadership positions who desire to expand their knowledge about a variety of pharmacy management topics related to pharmacy workforce, career ladders, and advancing roles for pharmacy technicians.

Human Resources Leading the Pharmacy Enterprise Workforce Development

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Leadership - Beyond the Basics For Advancing Managers

This activity has been developed for pharmacists and pharmacy technicians in entry- to mid-level leadership positions who desire to expand their knowledge about a variety of pharmacy management topics related to leadership styles, managing up, and identifying and pitching new pharmacy services.

Leading the Pharmacy Enterprise Workforce Development

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Cognitive Load and Burnout in Pharmacy - Uncovering the Connection

This activity will evaluate the relationship between cognitive load and occupational burnout.

Workforce Development

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Futurecasting System-Level Pharmacy - Key Roles of Leaders in Driving Value

This activity will discuss leadership strategies that system-level pharmacy leaders use to generate value within a health system.

Leading the Pharmacy Enterprise Strategic Thinking Workforce Development

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Filling our OWN Prescription - Helping Pharmacy Staff To Stay Engaged and Avoid Burnout

This activity will highlight and review examples of innovative techniques for frontline caregivers in a culture of collaboration and commitment, even in high-pressure settings.

Human Resources Workforce Development

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Nurturing Pharmacy Leaders - Fostering a Culture of Continuous Professional Development

This activity will discuss how to develop and implement a pharmacy leadership growth strategy within a health system.

Workforce Development

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(Management Case Study) Effective Pharmacy Onboarding - A Standardized Approach to Employee Development and Retention

This case study will describe the implementation of a revamped pharmacy team member onboarding process, allowing for a personalized onboarding approach, frequent feedback and incorporation of adult learning principles into the process.

Strategic Thinking Workforce Development

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Business Services: Health-System Pharmacy Financial Management

This activity introduces new and aspiring pharmacy leaders to the accounting cycle, payer requirements based on site of care, business plan development, monitoring financial and productivity key performance indicators, and revenue cycle management.

Leading the Pharmacy Enterprise Revenue cycle Budgeting

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Business Services: Medication Cost Management

This activity covers fundamentals of formulary management, pharmaceutical supply chain and pricing, inventory control, and preparing for and responding to drug shortages.

Leading the Pharmacy Enterprise Budgeting

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Inventory Management

This activity discusses methods for analyzing and optimizing drug inventory; the fundamentals of drug storage; strategies for tracking expired medications and minimizing medication waste; and reverse drug distribution, including maximizing the value of returned medications.

Quality Improvement Revenue cycle Budgeting

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Successful Strategies for Engaging the C-Suite

During this podcast, we will be discussing strategies to gain approval of potential new positions to an existing department or the creation of new clinic or service that would include pharmacy support.

Leading the Pharmacy Enterprise C-Suite Engagement

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Pharmacists in the C-Suite - Professional Journeys and Perspectives on Healthcare (Part 1)

This podcast provides an engaging interview with hospital executives who are pharmacists.

Leading the Pharmacy Enterprise C-Suite Engagement

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Pharmacists in the C-Suite - Professional Journeys and Perspectives on Healthcare (Part 2)

This podcast provides an engaging interview with hospital executives who are pharmacists.

Leading the Pharmacy Enterprise C-Suite Engagement

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Pharmacists in the C-Suite - Professional Journeys and Perspectives on Healthcare (Part 3)

This podcast provides an engaging interview with three hospital executives who are pharmacists, have successful careers, and contributed significantly to health system professional associations.

Leading the Pharmacy Enterprise C-Suite Engagement

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Leadership and Achieving Optimal Systemness - A C-Suite Perspective

This activity will describe areas most meaningful to hospitals and health systems in their strategic planning and response to environmental challenges.

Leading the Pharmacy Enterprise C-Suite Engagement Communications

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Inpatient Operations

This activity includes a review of drug storage, security, and control; medication distribution systems; and the use of technology in the medication use process.

Leading the Pharmacy Enterprise Pharmacy Technology

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Safety and Quality

This activity introduces the foundational concepts of medication safety and healthcare quality including building a culture of safety; adverse drug reaction detection, reporting, assessment, prevention, and mitigation of harm; and quality improvement methodologies.

Accreditation/Reg Compliance Quality Improvement Leading the Pharmacy Enterprise

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Pharmacy Operational Impact and Entrepreneurial Opportunities

This activity delves into effectively managing the pharmacist's role in charge capture, coding and documentation, and a pharmacist-led revenue cycle department.

Leading the Pharmacy Enterprise

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Leadership - Management Basics

This activity discusses the development of skills for managing time, talent, change, and projects; leading committee work; and building one's network.

Leading the Pharmacy Enterprise Managing Meetings

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Pharmacist Personnel Puzzle - Key Insights into Workforce Recruitment and Achieving Results

This activity will identify current obstacles in recruiting pharmacy staff. It will provide guidance on various methods to overcome hiring challenges.

Leading the Pharmacy Enterprise

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Managing Difficult Conversations

This podcast provides an engaging interview with hospital executives who are pharmacists.

Leading the Pharmacy Enterprise C-Suite Engagement

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Compounding Compliance

This module covers the current compounding compliance essentials, including USP <795>, <797>, and <800>, personnel training and testing, and environmental monitoring, documentation, and auditing.

Accreditation/Reg Compliance

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Creating a Pharmacy Compliance Model: Accreditation and Compliance Basics

This module lays the foundation of pharmacy accreditation and compliance through looking at the regulatory bodies and their approaches to ensuring compliance within a pharmacy setting.

Accreditation/Reg Compliance

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Diversion Monitoring and Prevention

This module looks at current diversion monitoring and prevention regulations and development of a drug diversion program within a health-system setting.

Accreditation/Reg Compliance

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Medication Use: Systems and Policy

This module delves into strategies for medication use management, including developing safe systems and cultures, policy development and maintenance, and oversight committee roles.

Accreditation/Reg Compliance

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Quality Improvement, Assurance, Tools, and Software

This module covers approaches for quality assurance and improvement as well as quality measurement and response to data.

Accreditation/Reg Compliance Quality Improvement

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Regulatory and Accreditation Compliance

This activity provides an overview of regulatory compliance and accreditation relevant to health system pharmacy practice including controlled substance regulations, state board of pharmacy rules, USP chapters, drug disposal, and accreditation organizations and requirements.

Accreditation/Reg Compliance

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Regulatory Compliance for Pharmacy Supply Chain Specialists

This activity describes the role of standard-setting, regulatory, and accreditation organizations in the pharmacy supply chain. Regulations relevant to the drug supply chain are reviewed including the federal Controlled Substances Act, Drug Supply Chain Security Act, and 340B Drug Pricing Program.

Accreditation/Reg Compliance 340B

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Risk Evaluation and Mitigations Strategy (REMS)

This module dives into the risk evaluation and mitigation strategy (REMS) program, including it history and how health-system can manage current and emerging medication requirements.

Accreditation/Reg Compliance

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Supply Chain Compliance

This module looks at the current tactics for pharmacy supply chain management, including 340B inventory models, the Drug Supply Chain Security Act, managing drug shortages and drug recalls.

Accreditation/Reg Compliance 340B

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Billing for Clinical Pharmacy Services and Collaborative Practice

This activity analyzes manage key stakeholders and the requirements for establishing a billable pharmacy service to various case settings including physician-based and hospital-based clinics.

Revenue cycle Data Analytics

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Additional Billing Opportunities and Value-Based Care

This activity assesses billing opportunities in a physician practice and pharmacy initiatives related to value-based care.

Revenue cycle

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Denials, Appeals, Edits, and Calculating Reimbursement

This activity delves into handling common denial types, strategies to appeal a denied claim, and payment models related to insurance contracts.

Revenue cycle

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Medicare Billing

This activity reviews managing patient billing within the outpatient and inpatient Medicare reimbursement model.

Revenue cycle

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Medicare Rules and Regulations

This activity dives into the billing information for Medicare and Medicaid programs including eligibility, funding sources, and drug categories.

Revenue cycle

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Overview including Cost and Revenue Cycle

This activity provides an overview of the pharmacy revenue cycle and key CMS policy and payment information.

Revenue cycle

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Revenue Cycle Building Blocks and Formulary Decision Making

This activity describes the roles and responsibilities of key stakeholders and the mechanics of the pharmacy revenue cycle including standards of participation for health systems.

Revenue cycle

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Using Claims Data to Improve Revenue Capture and Patient Care

This activity explores using publicly available information, including data files, to understand reimbursement calculations and potential benefits from merging clinical and financial data points.

Revenue cycle