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The Pharmacy Technician's Role in Improving Customer Service

This one-hour activity will assist pharmacy technicians in identifying all of the pharmacy stakeholders or customers, in addition to the patients we serve.
ambulatory care career/prof. development leadership/management
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Meeting the Challenge of Drug Shortages

This one-hour activity will outline the variables in the pharmacy inventory process that may lead to drug shortages from within and outside your organization.
quality assurance leadership/management
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Medication Therapy Management: Role of the Technician

This one-hour activity will review the rationale and benefits of medication therapy management (MTM) services.
quality assurance
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Medication Management Technology Briefing

This one-hour activity will describe common types of automation and technology available to assist throughout the inpatient and outpatient medication use process.
ambulatory care quality assurance informatics/technology leadership/management
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Medication Histories and Reconciliation

This one-hour activity will outline effective procedures for obtaining medication histories from patients and caregivers.
quality assurance leadership/management
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Medication Errors: Causes and Prevention

This one-hour activity will review the types and causes of medication errors throughout the medication use system.
public health/wellness quality assurance acpe topic 05 (pt. safety)
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Best Practices for Inventory Control

This one-hour activity will describe the pharmacy inventory process, highlighting key aspects of storage and handling that must be considered when working with medications.
quality assurance leadership/management
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Aseptic Technique and Sterile Compounding Procedures: Focus on the Basics

This one-hour activity provides an overview of common items utilized in sterile compounding and how to respect the elements of aseptic technique to keep our patients safe.
quality assurance compounding
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A Technician’s Guide to Practical Dosage Calculations: The Safe Use of Conversions and Dosing Equations

This one-hour activity will address converting between metric units, calculating volume of a liquid medication, and converting between dosage measurements from the household system of measurement to the metric system.
quality assurance
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A Technician's Guide to Pharmaceutical Calculations: Dosing and Dispensing Math and Compounding Calculations

This one-hour activity will address critical calculation situations such as calculating medication quantities for reconstituting oral preparations and volume of doses required to prepare injectable dosages.
quality assurance compounding