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Frequently Asked Questions ↓

If you forgot your password, you can request a reset link. If you can't access that email address anymore or aren't sure which email address you used, please contact Customer Relations at 1-866-279-0861. (Do not create a second, duplicate account, as this prevents you from accessing any history from the original account.)
You may update your account by clicking here or contacting Customer Relations by phone, 866-279-0681or by email, custserv@ashp.org
The "close date" is listed on the right side of your My Learning Activities page, next to each enrollment. No content can be viewed after this date. You can print copies of claimed credits forever (regardless of close date).
Verify that your internet is connected and strong. If you are trying to load a video, make sure your sound is turned up and unmuted. Some hospital or business-based internet connections have stringent security features that block streaming video and other websites. If you suspect this is the case, try loading the content from a non-business computer and internet connection. Chrome is the recommended browser.
System Requirements → 
If the content appears to no longer available, the course may have closed. The "close date" is listed on the right side of your My Learning Activities page, next to each enrollment. No content can be viewed after this date. You can print copies of claimed credits forever (regardless of close date).
Navigate to My Learning Activities and select the subscription tab to view available courses.
Yes, ASHP eLearning will process refunds under the following circumstances:
  • The refund request is made within ten days of the purchase.
  • The learning activity purchased is unused.
  • Any learning activity that has been started is not eligible for a refund.
  • Refunds will be processed via the original method of payment.

To proceed, please contact Customer Relations at 1-866-279-0681 or custserv@ashp.org.

Pharmacists and Technicians who are claiming ACPE credit have only 60 days to claim credit after it is earned. For live activities such as webinars or conferences, the 60 days is calculated from the date of the live activity. For home-study credit such as online recordings, the 60 day countdown begins after you've completed ALL credit prerequisites (such as evaluations, tests, etc.) and the CLAIM button has appeared. Learn more
All pharmacists and technicians must have an NABP ID and PIN in order to claim credit. Your NABP ID was assigned by NABP and your pin is your 4-digit birth date and birth month. (Example: If your birth date is December 17, your pin is 1217.) Learn more
Be sure the “claim credit” was clicked. If it is showing claimed on the eLearning site, you will need to contact NABP or BPS to confirm.
NABP: help@nabp.pharmacy or visit their Help page
BPS: https://www.bpsweb.org/contact/
ASHP offers a wide variety of CE, ranging in topics, available both live and home-study. In 2019, we offered over 1,500 CEs to our members. ASHP does not put a yearly limit on the amount of ACPE credit you can claim within a year.

0204

0000

20

001

L01

P

Provider ID Number
Joint Providership
Year of Release
Activity ID
Format/Topic Designator
Accreditation Audience
ASHP's provider ID is 0204. Any ACPE numbers that begin with 0204 are provided by ASHP. "0000" - Not jointly provided;
"9999" - Jointly provided
All activities released in 2020 will have "20" in this spot, etc. Each activity is given a three-digit number that distinguishes it from others. That ID is included here.

An "L" indicates a live activity.

An "H" indicates a home study activity.

See section below on the two-digit topic designator.

A "P" indicates the activity is accredited for Pharmacists.

A "T" indicates the activity is accredited for Pharmacy Technicians.

Topic Designator Definitions

You can view our available programs for each category by going to the main catalog and sorting by the appropriate topic.

01 - Disease State Management/Drug Therapy
02 - AIDS Therapy
03 - Law (related to pharmacy practice)
04 - General Pharmacy
05 - Patient Safety
06 - Immunizations
07 - Compounding
08 - Pain Management

Launch dates vary on activity and specialty. You may view upcoming launches within your subscription or download the launch calendar. Activities will be added as they become available.
These courses are intended as review and preparation for the BPS certification exam, it has not been approved for recertification credit.
Preparatory courses are intended to review and prepare for the BPS certification exam. Recertification activities are to maintain BPS certification.
If your enrollment contains an assessment, you can choose whether to complete it all at once or in intervals. If you answer some questions and then exit, your progress is saved. Tests/assessments are not graded until you've answered all required questions and clicked "Submit and Grade Now."


Please visit our Certification Resources Page for more assistance, or send an email to certification@ashp.org

ASHP’s Professional Certificates are high-quality, manageable and practical professional development opportunities for practitioners and pharmacy personnel. These self-guided, online programs are presented in manageable segments and participants claim CE as each learning module is completed. Once a learner has successfully completed the educational curriculum, they will then have an opportunity to pass a practice exercise component required to earn a Professional Certificate.

Submissions will be uploaded into our website. A dropbox will be available once a learner has successfully completed the educational curriculum, and then moves on to the final practice exercise component required to earn a Professional Certificate. The required practice exercise material should be uploaded into the dropbox and submitted to ASHP for our expert reviewers to grade.

We kindly ask that you check in on your submission status within 7-10 business days.

Our website will not notify learners when submissions have been graded. We suggest that you log into the website to check on your status after 7-10 business days. Please return to the section where practice exercise submissions have been upload to read any follow-up notes left by the expert reviewers.


Please visit our Professional Certificates Page for more assistance, or send an email to ashpcertificates@ashp.org

If someone purchased access for you and provided you with an enrollment code, go to My Learning Activities to claim it.
If you attended a live meeting (i.e. Midyear, Summer Meeting, etc.), you should open the meeting first. Go to My Learning Activities and click on the name of the meeting to open it. Type the code in the field provided on that screen.
If you attended a webinar and received a code to claim your credit, you have an enrollment code. Go to My Learning Activities to claim it.
If you attended a webinar as part of a paid subscription (such as PharmacyTechCe) and received a code to claim your credit, open the Subscription first in your My Learning Activities. Then, open that specific webinar enrollment to redeem your code.



Please search within the Technician Catalog or the PharmacyTechCE subscription. 
*ASHP Technician Membership includes the PharmacyTechCE subscription or you may also purchase the subscription separately here.
All technician ACPE CE numbers end with a T, for example, 0204-0000-18-222-H01-T. Be sure to check the activity description to ensure a course is technician approved.  Please see below on ACPE breakdown.
As an ASHP Technician member, you gain access for free. You may also purchase the subscription separately here.

0204

0000

20

001

L01

T

Provider ID Number
Joint Providership
Year of Release
Activity ID
Format/Topic Designator
Accreditation Audience
ASHP's provider ID is 0204. Any ACPE numbers that begin with 0204 are provided by ASHP. "0000" - Not jointly provided;
"9999" - Jointly provided
All activities released in 2020 will have "20" in this spot, etc. Each activity is given a three-digit number that distinguishes it from others. That ID is included here.

An "L" indicates a live activity.

An "H" indicates a home study activity.

See section below on the two-digit topic designator.

A "T" indicates the activity is accredited for Pharmacy Technicians.

Topic Designator Definitions

You can view our available programs for each category by going to the main catalog and sorting by the appropriate topic.

01 - Disease State Management/Drug Therapy
02 - AIDS Therapy
03 - Law (related to pharmacy practice)
04 - General Pharmacy
05 - Patient Safety
06 - Immunizations
07 - Compounding
08 - Pain Management

Please contact the state board of pharmacy for which you are licensed. For certification, please contact PTCB or NHA, depending on which certification you hold. 
PTCB: https://www.ptcb.org/
NHA: https://www.nhanow.com/

Please contact the organization you are certified to confirm the acceptance of credits. ASHP provides ACPE T-designated credits.  


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elearning@ashp.org


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