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Communicating with Care and Compassion: A Key to Unlocking Healthcare Disparity

Presented at ASHP’s 2021 Specialty Pharmacy Conference: Optimizing Patient Outcomes and Operational Excellence

ACPE Universal Activity Number: 0204-0000-21-107-H04-P&T
Release Date: September 20, 2021
Expiration Date: July 14, 2024 
Activity Type: Application-based
CE Credit: 1.0 contact hour 
Activity Fee: Free of charge

This activity is a recording of a live webinar and those who claimed credit for the live activity should not also claim credit for this home study activity.

Activity Overview

Have you been exploring opportunities to strengthen connections with patients and colleagues through more inclusive conversations? In this session, we will discuss strategies to foster effective communication with others as an approach to addressing healthcare disparity. Participants will learn and apply techniques they can incorporate immediately into their practice. You will leave prepared to facilitate more impactful and meaningful conversations with patients and colleagues.

The American Society of Health-System Pharmacists is accredited by the Accreditation Council for Pharmacy Education as a provider of continuing pharmacy education.

This continuing pharmacy education activity is designed for all pharmacists, leaders, and technicians with roles in health-system specialty pharmacy practice.

After participating in this CPE activity, participants should be able to:

  • Define common terms related to fostering inclusive conversations with patients and colleagues.
  • Evaluate approaches to foster inclusive conversations with patients and colleagues.
  • Apply strategies to foster inclusive conversations with patients and colleagues.

Michael Wolcott, Pharm.D., Ph.D., BCPS, BCIDPS
Director of Educational Resources and Scholarship
University of North Carolina Adams School of Dentistry
Assistant Professor
University of North Carolina Eshelman School of Pharmacy
Chapel Hill, North Carolina 

Carla Y. White, B.S.Pharm., R.Ph.
Associate Dean, Organizational Diversity and Inclusion
UNC Eshelman School of Pharmacy
Chapel Hill, North Carolina

No one in control of the content of this activity has a relevant financial relationship (RFR) with an ineligible company. 

As defined by the Standards of Integrity and Independence in Accredited Continuing Education definition of ineligible company. All relevant financial relationships have been mitigated prior to the CPE activity.

Participants must participate in the entire activity, complete the evaluation and all required components to claim continuing pharmacy education credit online at ASHP eLearning Portal.  Follow the prompts to claim credit and view your statement of credit within 60 days of completing the activity. 

Important Note – ACPE 60 Day Deadline:

Per ACPE requirements, CPE credit must be claimed within 60 days of being earned. To verify that you have completed the required steps and to ensure your credits have been reported to CPE Monitor, check your NABP eProfile account to validate that your credits were transferred successfully before the ACPE 60-day deadline.   After the 60 day deadline, ASHP will no longer be able to award credit for this activity.

These activities were developed by ASHP.