Available Until 6/17/2024

Quality Improvement Techniques to Improve Outcomes

Planned in cooperation with the ASHP Section of Pharmacy Practice Leaders

ACPE Activity Number: 0204-0000-21-034-H04-P, 0204-0000-21-034-H04-T
Release Date: June 17, 2021
Expiration Date: June 17, 2024
Activity Type: Knowledge-based  
CE Credits: 1.0 hour, no partial credit
Activity Fee: Members – Free / Non-Member – Not Available

This activity is a recording from a live webinar and those that claim credit for the live webinar should not claim credit for this activity.

Activity Overview

Many national organizations, including the Joint Commission, Association of American Medical Colleges (AAMC) and National Association of Board of Pharmacy (NABP), endorse the use of quality and patient safety measures to improve health care.  The NABP recently amended their definition of pharmacy practice to include continuous optimization of patient safety and quality of services through effective use of emerging technologies and training.  This webinar will provide a better understanding of commonly used QI tools and specific examples of how they are being used to improve patient safety, operational efficiency and clinical outcomes. 


The American Society of Health-System Pharmacists is accredited by the Accreditation Council for Pharmacy Education as a provider of continuing pharmacy education.

Target Audience

This activity was planned to meet the educational needs of frontline staff to provide guidance on how to participate in process improvement initiatives for their practice areas using QI tools, and Managers and leaders to identify opportunities for optimizing existing workflows using QI tools, and managers and leaders to engage external stakeholders related to a QI project.

Learning Objectives

  1. Describe how quality improvement (QI) tools can be used to improve patient safety and optimize pharmacy workflows.
  2. Discuss the Plan-Do-Study-Act (PDSA) cycle process from idea inception to system improvement.
  3. Describe a fishbone diagram to capture possible causes of a medication administration delay.

Schedule of Activities

  • Introduction and Announcements
  • Presentation
  • Questions, Answers, and Discussion


  • Ganesh Chandran, Pharm.D., M.B.A., Acute Care Pharmacy Operations Manager, University of Colorado Hospital, Aurora, CO
  • Jennifer Halsey, Pharm.D., M.S., M.H.A., BCPS, Director of Community and Ambulatory Pharmacy, PeaceHealth Network, Vancouver, WA
  • Clayton Irvine, Pharm.D., M.B.A., PGY2 HSPAL Resident, UW Health, Madison, WI
  • Moderator: Jennifer Sternbach, Pharm.D., BCPS, BCACP, Corporate Director of Clinic Pharmacy Services, RWJBarnabas Health, West Orange, NJ


In accordance with the ACPE's and ACCME's Standards for Commercial Support, anyone in a position to control the content of an educational activity is required to disclose to the accredited provider their relevant financial relationships. In accordance with these Standards, all potential conflicts of interest have been resolved. An individual has a relevant financial relationship if he or she (or spouse/domestic partner) has a financial relationship in any amount occurring in the last 12 months with a commercial interest whose products or services are discussed in the activity content over which the individual has control.

As defined by ACCME, a commercial interest is any entity producing, marketing, re-selling, or distributing health care goods or services consumed by, or used on, patients. The Standards for Commercial Support do not consider providers of clinical service directly to patients to be commercial interests. The existence or non-existence of relevant financial relationships will be disclosed to the activity audience. All identified conflicts of interest must be resolved prior to the activity.

  • All planners, presenters, reviewers, and ASHP staff report no financial relationships relevant to this activity.

Methods and CE Requirements

This activity consists of a recordings of faculty slides presentations, active learning activities, discussion, and handouts. Participants must participate in the activity in its entirety to claim continuing pharmacy education credit online at ASHP eLearning Portal. Follow the prompts online to complete the evaluation, claim credit and view the statement of credit immediately after completing the activity.

Per ACPE requirements, CPE credit must be claimed within 60 days of being earned. Claim your CE at http://elearning.ashp.org. Once you have processed and claimed your CE credit, we encourage you to check your NABP eProfile account to verify your credits were transferred successfully before the ACPE 60-day deadline. It is an electronic direct-report process so your credits should appear in your account within a few minutes. After the 60 day deadline, ASHP will no longer be able to report your credit(s) for this activity.