Available Until 4/1/2024

Telehealth Management Pearls Part II

Planned in cooperation with the ASHP Innovation Center

ACPE Activity Number: 0204-0000-21-012-H04-P, 0204-0000-21-012-H04-T
Activity Date: April 1, 2021
Expiration Date: April 1, 2024
Activity Type: Knowledge-based  
CE Credits: 1.0 hour, no partial credit
Activity Fee: Members – Free / Non-Member – Not Available

 This activity is a recording from a live webinar and those that claim credit for the live webinar should not claim credit for this activity.

Activity Overview

The Telehealth Management Pearls are quick, five-minute presentations designed to convey one practical idea, concept, or initiative that has been useful within a telehealth environment. Pearls cover a variety of topics important to the pharmacy workforce providing telehealth services.


The American Society of Health-System Pharmacists is accredited by the Accreditation Council for Pharmacy Education as a provider of continuing pharmacy education.

Target Audience

This activity was planned to meet the educational needs of pharmacists and pharmacy technicians.

Learning Objectives

  1. Discuss the use of process and patient outcome metrics for telehealth services.
  2. Describe strategies for the implementation of remote physiologic patient monitoring.
  3. Identify barriers and novel methods for continuity of telehealth services beyond Emergency Use Authorizations and temporary policy changes.
  4. Discuss opportunities to improve the operational workflow within a telehealth environment.

Schedule of Activities

  • Introduction and Announcements
  • Presentation
  • Questions, Answers, and Discussion


  • Paige Carson, Pharm.D., CDCES, BCPS, CPP, Clinical Pharmacist Manager, Residency Program Director, Atrium Health, Charlotte, NC
  • Allison R. Lauver, Pharm.D., BCPS, BCCCP, SICU Clinical Pharmacy Specialist, Mercy Health St. Elizabeth Youngstown Hospital, Youngstown, OH
  • James Lokken, Pharm.D., M.S., M.Ed., BCACP, Assistant Professor of Pharmacy Practice, Concordia University of Wisconsin School of Pharmacy (CUWSOP), Mequon, WI
  • Heather Martin, Pharm.D., Supervisor, Primary Care Pharmacy, UC Davis Health, Sacramento, CA
  • Cathleen Mathew, Pharm.D., AE-C, CDE, Clinical Pharmacy Manager, Mount Sinai Health System, New York, NY
  • Jen McKay, Pharm.D., BCPS, MICU Clinical Pharmacy Specialist, Mercy Health St. Elizabeth Youngstown Hospital, Youngstown, OH
  • Tim McMath, Pharm.D., BCACP, Transition of Care Pharmacist, UMass Memorial Medical Center, Worcester, MA
  • Moderator: Mary Ann Kliethermes, Pharm.D., Director, Medication Safety and Quality, ASHP


In accordance with the ACPE's and ACCME's Standards for Commercial Support, anyone in a position to control the content of an educational activity is required to disclose to the accredited provider their relevant financial relationships. In accordance with these Standards, all potential conflicts of interest have been resolved. An individual has a relevant financial relationship if he or she (or spouse/domestic partner) has a financial relationship in any amount occurring in the last 12 months with a commercial interest whose products or services are discussed in the activity content over which the individual has control.

As defined by ACCME, a commercial interest is any entity producing, marketing, re-selling, or distributing health care goods or services consumed by, or used on, patients. The Standards for Commercial Support do not consider providers of clinical service directly to patients to be commercial interests. The existence or non-existence of relevant financial relationships will be disclosed to the activity audience. All identified conflicts of interest must be resolved prior to the activity.

  • All planners, presenters, reviewers, and ASHP staff report no financial relationships relevant to this activity. 

Methods and CE Requirements

This activity consists of a recordings of faculty slides presentations, active learning activities, discussion, and handouts. Participants must participate in the activity in its entirety to claim continuing pharmacy education credit online at ASHP eLearning Portal. Follow the prompts online to complete the evaluation, claim credit and view the statement of credit immediately after completing the activity.

Per ACPE requirements, CPE credit must be claimed within 60 days of being earned. Claim your CE at http://elearning.ashp.org. Once you have processed and claimed your CE credit, we encourage you to check your NABP eProfile account to verify your credits were transferred successfully before the ACPE 60-day deadline. It is an electronic direct-report process so your credits should appear in your account within a few minutes. After the 60 day deadline, ASHP will no longer be able to report your credit(s) for this activity.