Specialty Pharmacy Value and Outcomes Best Practices Series

The American Society of Health-System Pharmacists is accredited by the Accreditation Council for Pharmacy Education as a provider of continuing pharmacy education.

This activity was planned to meet the educational needs of pharmacists and pharmacy technicians who practice in specialty pharmacy.

Learning Activity	ACPE Number	Contact Hours	Expiration Date
Advancing Specialty Pharmacy Practice into New Therapeutic Areas	0204-0000-20-021-H04-P/T	0.50	5/7/2023
Breaking Down Prior Authorization Barriers in Accessing Disease Modifying Therapies for Multiple Sclerosis	0204-0000-20-026-H04-P/T	0.50	5/7/2023
Managing Outcomes Reporting Requests for Specialty Pharmacy	0204-0000-20-025-H04-P/T	0.25	5/7/2023
Maximizing Capture Rate in a Health System Based Specialty Pharmacy	0204-0000-20-029-H04-P/T	0.50	5/7/2023
Oral Chemotherapy Management	0204-0000-20-024-H04-P/T	0.50	5/29/2023
Specialty Pharmacy Best Practices: Productivity and the Health-System Specialty Pharmacy Value Story	0204-0000-21-035-H04-P/T	0.75	6/1/2023
Specialty Disease State Outcomes and Value – The “How to…!”	0204-0000-20-019-H04-P/T	0.75	5/29/2023
Specialty Pharmacy Best Practices: Collecting, Tracking, and Reporting Disease-Specific Health Outcomes	0204-0000-20-001-H04-P	1.00	3/4/2023
Specialty Pharmacy Partnerships with Pharma	0204-0000-20-027-H04-P/T	0.25	5/7/2023
Strategies for Minimizing Audit Recoupment	0204-0000-20-020-H04-P/T	0.25	5/7/2023
Track and Trend Specialty Pharmacy Support Staff Productivity	0204-0000-21-036-H04-P/T	0.25	6/1/2024
Using Outcomes Research to Communicate Value to Key Stakeholders	0204-0000-20-023-H04-P/T	0.75	5/7/2023
Innovative Models to Improve Specialty Pharmacy Outcomes	0204-0000-22-053-H04-P/T	1.0	4/15/2025
Strategies to Improve Patient Access to Clinic Administered and Medically Billed Specialty Medications	0204-0000-22-058-H04-P/T	1.0	5/16/2025
Leveraging Data to Improve Patient Care and Demonstrate Value in Health-System Specialty Pharmacy	0204-0000-22-072-H04-P/T	1.0	7/11/2025

Advancing Specialty Pharmacy Practice into New Therapeutic Areas

• Identify specialty therapeutic areas to target for development of new clinical services.
• Discuss business plan development, including the operations of embedding pharmacists.
• Describe how to implement, sustain, and track outcomes associated with new clinical specialty service lines.

Breaking Down Prior Authorization Barriers in Accessing Disease Modifying Therapies for Multiple Sclerosis

• Describe the specialty pharmacy workflow that includes the prior authorization process of infusible DMTs.
• Identify outcomes associated with the prior authorizations.
• Discuss the value for the patient, team, and organization when specialty pharmacy takes ownership of the prior authorization process for infusible DMTs.

Managing Outcomes Reporting Requests for Specialty Pharmacy

• Describe informatics relationships needed to produce valuable outcomes reports.
• Define all necessary data points before requesting data.
• Give an example of a prospective outcomes study with available electronic health record functionality.

Maximizing Capture Rate in a Health System Based Specialty Pharmacy

• Describe the benefit of tracking specialty capture rate within the health system.
• Identify barriers that may hinder capture rate.
• Identify what data is needed to determine capture rate.
• Discuss ways to build relationships with clinics.
• Describe best ways to utilize pharmacy staff for patient advocacy.

Oral Chemotherapy Management

• Define barriers associated with oral oncology management.
• Describe multidisciplinary system processes to improve quality and safety.
• Describe the roles of specialty pharmacy team members in the management of oral chemotherapy patients.
• Outline the benefits of a health-system specialty pharmacy on the management of oral chemotherapy patients.

Specialty Pharmacy Best Practices: Productivity and the Health-System Specialty Pharmacy Value Story

• Identify the unique health-system specialty pharmacy (HSSP) activities that distinguish the integrated delivery model.
• Describe the impact of distinct HSSP services on patient and pharmacy outcomes.
• Discuss recommended workforce metrics for measuring productivity in specialty pharmacy.

Specialty Disease State Outcomes and Value – The “How to…!”

• Describe key disease state-specific and overall clinical outcome measures.
• Outline implementation and data collection strategies to show clinical program value.
• Discuss how outcomes data meet payer and/or manufacturer reporting requirements.

Specialty Pharmacy Best Practices: Collecting, Tracking, and Reporting Disease-Specific Health Outcomes

• Explain why collecting, tracking, and reporting clinical outcomes benefit specialty pharmacy practice.
• Discuss ways to collect and track clinical outcomes.
• Identify meaningful disease-specific outcomes to measure.
• Discuss best practices for data evaluation and reporting outcomes.

Partnerships with Pharma

• Describe the value of health system specialty pharmacy relationships with pharmacy.
• Identify mutually beneficial goals for the health system specialty pharmacy and pharma.
• Give examples of engagement plans with pharma.

Strategies for Minimizing Audit Recoupment

• Identify vulnerabilities for insurance audits.
• Describe preparation strategies for insurance audits.

Specialty Pharmacy Best Practices: Track and Trend Specialty Pharmacy Support Staff Productivity

• Identify measures for tracking specialty pharmacy clinic support staff productivity.
• List development, implementation, and expectations of a tracking dashboard.

Using Outcomes Research to Communicate Value to Key Stakeholders

• Describe value-based care and reimbursement in specialty pharmacy.
• Identify value-add within a health system specialty pharmacy delivery model.
• List key stakeholders and their respective values for a health system specialty pharmacy.
• Discuss specific case examples using outcomes research to communicate your value story.

Innovative Models to Improve Specialty Pharmacy Outcomes 

• Identify innovative strategies to use pharmacy technicians within specialty clinic workflow.
• Describe position development for the needs of an expanding integrated health-system specialty pharmacy.
• List strategies to incorporate collaborative drug therapy management protocols within specialty clinics.

Strategies to Improve Patient Access to Clinic Administered and Medically Billed Specialty Medications

Kristin Beeker, PharmD, MBA
Quality and Compliance Coordinator, Specialty Pharmacy
Medical University of South Carolina Specialty Pharmacy, Charleston, SC

Shubha Bhat, Pharm.D., BCACP
Clinical Pharmacy Specialist
Boston Medical Center
Boston, MA

Lisa Blanchette, Pharm.D., MHA, BCPS-AQ ID
Director of Specialty and Infusion Pharmacy Services
Novant Health
Charlotte, NC

Steve Conway, PharmD
Specialty Pharmacy Manager
University of Rochester Medical Center, Rochester, NY

Nicole Cowgill, Pharm.D., BCOP, CSP
Clinical Pharmacy Manager
Specialty Pharmacy Services
Atrium Health
Charlotte, NC

Michael Gannon, Pharm.D., CSP
Assistant Director of Specialty Pharmacy Services
University of Illinois Hospital and Health Sciences System
Chicago, IL

Lana Gerzenshtein, Pharm.D., BCPS, CSP
Manager of Network Clinical Programs
ExceleraRx Corporation
Minneapolis, MN


Jacob A. Jolly, Pharm.D., CSP
Director, Market Access and Strategy
Vanderbilt Specialty Pharmacy
Vanderbilt University Medical Center
Nashville, TN

Amanuel Kehasse, Pharm.D., Ph.D.
Clinical Pharmacy Specialist
Boston Medical Center
Boston, MA

Julie Kidd, Pharm.D., MPH, BCPS, CPP
Clinical Pharmacy Specialist – Neurology
Novant Health Specialty Pharmacy
Winston-Salem, NC


Brian Lounsbery, R.Ph., CSP
Director of Pharmacy
Avera Specialty Pharmacy
Sioux Falls, SD

Wendi Owens, CPhT
Clinic Program Manager of On-boarding and Process Implementation
Vanderbilt University Medical Center, Nashville, TN

Kristin Reindel
PGY2 Specialty Pharmacy Administration and Leadership Resident
University of Rochester Medical Center
Rochester, NY

Elizabeth Righmier, PharmD, BCPS
Quality and Accreditation Manager, Specialty Pharmacy
University of Rochester Medical Center, Rochester, NY

Adam Saulles, Pharm.D., CSP, BCACP
Clinical Coordinator
Credena Health Specialty Pharmacy – Providence
St. Josepth Health System, Portland, OR

Bhavesh Shah, R.Ph., BCOP
Senior Director of Specialty Pharmacy
Boston Medical Center
Boston, MA

Whitney Simerlein, PharmD, BCACP
Clinical Specialist
Medical University of South Carolina Specialty Pharmacy, Charleston, SC

Ana Simonyan, PharmD, BCACP
Clinical Pharmacist, Infectious Disease
Vanderbilt University Medical Center, Nashville, TN

Martha Stutsky, Pharm.D., BCPS
Clinical Programs Manager
Specialty and Retail Pharmacy Services
Yale New Haven Health System
Hamden, CT

Andrew J. Teare, Pharm.D., CAHIMS
Principal Application Analyst
Vanderbilt University Medical Center
Nashville, TN

Allison Trawinski, Pharm.D., M.B.A.
Assistant Director of Pharmacy Operations
Specialty Pharmacy
PGY2 Specialty Pharmacy Admin and Leadership Residency Director
UR Medicine
Rochester, NY

Autumn D. Zuckerman, Pharm.D., CSP
Program Director
Health Outcomes and Research
Vanderbilt Specialty Pharmacy at Vanderbilt University Medical Center
Nashville, TN

No one in control of the content of this activity has a relevant financial relationship (RFR) with an ineligible company.

As defined by the Standards of Integrity and Independence in Accredited Continuing Education definition of ineligible company. All relevant financial relationships have been mitigated prior to the CPE activity.

This activity consists of recordings of faculty slides presentations, active learning activities, discussion, and handouts. Participants must participate in the activity in its entirety to claim continuing pharmacy education credit online at ASHP Learning Center. Follow the prompts online to complete the evaluation, claim credit and view the statement of credit immediately after completing the activity. Per ACPE requirements, CPE credit must be claimed within 60 days of being earned. Once you have processed and claimed your CE credit, we encourage you to check your NABP eProfile account to verify your credits were transferred successfully before the ACPE 60-day deadline. It is an electronic direct-report process so your credits should appear in your account within a few minutes. After the 60 day deadline, ASHP will no longer be able to report your credit(s) for this activity.