Available Until 5/7/2023

Demonstrating Value – Establishing a Framework for Measuring and Reporting Outcomes

Planned in cooperation with the ASHP Section of Pharmacy Informatics and Technology, Section of Pharmacy Practice Leaders, and Section of Specialty Pharmacy Practitioners

ACPE Activity Number: 0204-0000-20-017-H04-P
Release Date: May 7, 2020
Expiration Date: May 7, 2023
Activity Type: Knowledge-based  
CE Credits: 1.0 hour, no partial credit
Activity Fee: Members – Free / Non-Member – Not Available  

This activity is a recording from a live webinar and those that claim credit for the live webinar should not claim credit for this activity.

Activity Overview

Delivering safe and effective patient care by optimizing medication use is foundational to the profession of pharmacy. However, the science of measuring and demonstrating the impact and outcomes of pharmacy services is still evolving.  It requires strategic alignment within the healthcare system and the national quality agenda for patient health. This webinar will provide a framework for identifying and prioritizing process and outcome measures that will improve patient health while demonstrating value to internal and external stakeholders.


The American Society of Health-System Pharmacists is accredited by the Accreditation Council for Pharmacy Education as a provider of continuing pharmacy education.

Target Audience

This activity was planned to meet the educational needs ofpharmacists engaged in or seeking to engage in measuring and reporting the value of the services they provide within their hospitals and health-systems.

Learning Objectives

  • List sources of measurement within and beyond the department of pharmacy.
  • Discuss approaches for identifying meaningful measures to demonstrate the value of pharmacy and pharmacist services.
  • Identify stakeholders throughout the measurement cycle for the purpose of capturing, benchmarking, and reporting measure outcomes.
  • Explain how the ASHP Pharmacy Accountability Measures pseudocode resource can support implementation efforts for measuring and reporting outcomes on national quality measures.

Schedule of Activities

  • Introduction and Announcements
  • Presentation
  • Questions, Answers, and Discussion


  • Tara N. Berkson, Pharm.D., BCACP, Regional Director, Clinical Pharmacy Services, Credena Health Specialty and Outpatient Pharmacies, Providence St. Joseph Health, Portland, OR
  • Nick Schütz, Pharm.D., Pharmacy Informatics Specialist, Clinical Assistant Professor, College of Pharmacy, University of Minnesota, Minneapolis, MN
  • Mary-Haston Vest, Pharm.D., M.S., BCPS, Clinical Manager, Analytics, Outcomes, and Impact, UNC Health Care, Chapel Hill, NC
  • Moderator: Ryan Hannan, Pharm.D., M.B.A., PGY2 Health System Pharmacy Administration and Leadership Resident, Advocate Aurora Health, Milwaukee, WI


In accordance with the ACPE's and ACCME's Standards for Commercial Support, anyone in a position to control the content of an educational activity is required to disclose to the accredited provider their relevant financial relationships. In accordance with these Standards, all potential conflicts of interest have been resolved. An individual has a relevant financial relationship if he or she (or spouse/domestic partner) has a financial relationship in any amount occurring in the last 12 months with a commercial interest whose products or services are discussed in the activity content over which the individual has control.

As defined by ACCME, a commercial interest is any entity producing, marketing, re-selling, or distributing health care goods or services consumed by, or used on, patients. The Standards for Commercial Support do not consider providers of clinical service directly to patients to be commercial interests. The existence or non-existence of relevant financial relationships will be disclosed to the activity audience. All identified conflicts of interest must be resolved prior to the activity.

  • All planners, presenters, reviewers, and ASHP staff report no financial relationships relevant to this activity.

Methods and CE Requirements

This activity consists of a recordings of faculty slides presentations, active learning activities, discussion, and handouts. Participants must participate in the activity in its entirety to claim continuing pharmacy education credit online at ASHP eLearning Portal. Follow the prompts online to complete the evaluation, claim credit and view the statement of credit immediately after completing the activity.

Per ACPE requirements, CPE credit must be claimed within 60 days of being earned. Claim your CE at http://elearning.ashp.org. Once you have processed and claimed your CE credit, we encourage you to check your NABP eProfile account to verify your credits were transferred successfully before the ACPE 60-day deadline. It is an electronic direct-report process so your credits should appear in your account within a few minutes. After the 60 day deadline, ASHP will no longer be able to report your credit(s) for this activity.