Available Until 10/16/2022

A Mile in Their Shoes: Understanding the Specialty Patient Journey

Planned in cooperation with the ASHP Section of Specialty Pharmacy Practitioners

ACPE Activity Number: 0204-0000-19-555-H04-P / 0204-0000-19-555-H04-T
Release Date: October 16, 2019
Expiration Date: October 16, 2022
Activity Type: Knowledge-based  
CE Credits: 1.0 hour, no partial credit
Activity Fee: Members – Free / Non-Member – Not Available  

This activity is a recording from a live webinar and those that claim credit for the live webinar should not claim credit for this activity.

Activity Overview

The specialty patient journey is often complex, costly, confusing, and controversial. Barriers throughout the journey may stand in the way of optimal patient outcomes, timely access to medications, and patients’ ability to pay for their medications. Speakers will summarize what is known about the specialty patient journey from the literature and provide case stories to illustrate some of the frequent roadblocks. Finally, we will advocate for recommendations to simplify and streamline the specialty patient journey.


The American Society of Health-System Pharmacists is accredited by the Accreditation Council for Pharmacy Education as a provider of continuing pharmacy education.

Target Audience

This activity was planned to meet the educational needs of pharmacist and pharmacy technicians with a focus on those who work in specialty pharmacy. Student pharmacists who are interested in specialty pharmacy are encouraged to participate.

Learning Objectives

  • Identify roadblocks such as insurance, financial toxicity, practice model, and restricted networks as discussed in current literature.
  • Describe the potential impact of roadblocks on patient outcomes.
  • Summarize best practices described in the literature to navigate the patient journey.
  • Discuss examples of case stories that illustrate roadblocks in the specialty patient journey.
  • Lists ten recommendations to streamline and simplify the specialty patient journey.

Schedule of Activities

  • Introduction and Announcements
  • Presentation
  • Questions, Answers, and Discussion


  • JoAnn Stubbings, B.S.Pharm., MHCA, Associate Director, Specialty Pharmacy Services, Clinical Associate Professor, University of Illinois at Chicago College of Pharmacy, Chicago, IL
  • Rebekah Anguiano, Pharm.D., BCPS, BCACP, Clinical Coordinator, Specialty Pharmacy Services, Clinical Assistant Professor, University of Illinois at Chicago, College of Pharmacy, Chicago, IL
  • Lisa Kumor, Pharm.D., BCACP, Accreditation and Residency Coordinator, Specialty Pharmacy Services, Clinical Assistant Professor, University of Illinois at Chicago, College of Pharmacy, Chicago, IL
  • Fiona Costello, Pharm.D., PGY-1 Specialty Pharmacy Resident, University of Illinois at Chicago, College of Pharmacy, Chicago, IL
  • Michael Gannon, Pharm.D., CSP, Business Coordinator, Specialty Pharmacy Services, Clinical Instructor, University of Illinois at Chicago, College of Pharmacy, Chicago, IL


In accordance with the ACPE's and ACCME's Standards for Commercial Support, anyone in a position to control the content of an educational activity is required to disclose to the accredited provider their relevant financial relationships. In accordance with these Standards, all potential conflicts of interest have been resolved. An individual has a relevant financial relationship if he or she (or spouse/domestic partner) has a financial relationship in any amount occurring in the last 12 months with a commercial interest whose products or services are discussed in the activity content over which the individual has control.

As defined by ACCME, a commercial interest is any entity producing, marketing, re-selling, or distributing health care goods or services consumed by, or used on, patients. The Standards for Commercial Support do not consider providers of clinical service directly to patients to be commercial interests. The existence or non-existence of relevant financial relationships will be disclosed to the activity audience. All identified conflicts of interest must be resolved prior to the activity.

  • All planners, presenters, reviewers, and ASHP staff report no financial relationships relevant to this activity.

Methods and CE Requirements

This activity consists of a recordings of faculty slides presentations, active learning activities, discussion, and handouts. Participants must participate in the activity in its entirety to claim continuing pharmacy education credit online at ASHP eLearning Portal. Follow the prompts online to complete the evaluation, claim credit and view the statement of credit immediately after completing the activity.

Per ACPE requirements, CPE credit must be claimed within 60 days of being earned. Claim your CE at http://elearning.ashp.org. Once you have processed and claimed your CE credit, we encourage you to check your NABP eProfile account to verify your credits were transferred successfully before the ACPE 60-day deadline. It is an electronic direct-report process so your credits should appear in your account within a few minutes. After the 60 day deadline, ASHP will no longer be able to report your credit(s) for this activity.