Benchmarking and Productivity: Leveraging Data to Drive Results and Demonstrate Value

Planned in cooperation with the ASHP Section of Pharmacy Practice Managers

ACPE Activity Number: 0204-0000-19-007-H04-P
Release Date: March 28, 2019
Expired Date: March 28, 2022
Activity Type: Knowledge-based  
CE Credits: 1.0 hour, no partial credit
Activity Fee: Members – Free / Non-Member – Not Available  

This activity is a recording from a live webinar and those that claim credit for the live webinar should not claim credit for this activity

Activity Overview

Effectively using benchmarking and productivity measurements is a challenge for pharmacy leaders. Managing and monitoring productivity data is critical for defending and expanding pharmacy services. Using data to demonstrate contribution to overall organizational priorities can shift focus from measurement to value of outcomes. This activity will offer an opportunity to learn about benchmarking and productivity management and will provide critical analysis of the key elements to be considered for participants’ organizations.


The American Society of Health-System Pharmacists is accredited by the Accreditation Council for Pharmacy Education as a provider of continuing pharmacy education.

Target Audience

This continuing pharmacy education activity is designed for pharmacy leaders responsible for managing benchmarking and productivity measurements and the associated challenges and accountabilities with organizational needs and expectations.

  • Discuss industry standard report development using benchmarking and productivity measurements.
  • List steps to develop an action plan that supports practice advancement, departmental growth, and effectiveness. 
  • Discuss new productivity models that include outcome based metrics

  • Discuss benchmarking and productivity management.
  • Explain productivity models that use outcome based metrics.

  • Philip Brummond, Pharm.D, M.S.,  FASHP, Chief Pharmacy Officer, Froedtert & the Medical College of Wisconsin, Milwaukee, WI
  • Kristi Gullickson, Pharm.D., M.B.A., FASHP, Director of Pharmacy, Abbott Northwestern Hospital, part of Allina Health, Minneapolis, MN
  • Steve Rough, Pharm.D, MS,  FASHP, Senior Director of Pharmacy, UW Health, Madison, WI
  • Jerome Wohleb, Pharm.D., M.B.A., FASHP, Pharmacy Director, Bryan Medical Center, Lincoln, NE

In accordance with the ACPE's and ACCME's Standards for Commercial Support, anyone in a position to control the content of an educational activity is required to disclose to the accredited provider their relevant financial relationships. In accordance with these Standards, all potential conflicts of interest have been resolved. An individual has a relevant financial relationship if he or she (or spouse/domestic partner) has a financial relationship in any amount occurring in the last 12 months with a commercial interest whose products or services are discussed in the activity content over which the individual has control.

As defined by ACCME, a commercial interest is any entity producing, marketing, re-selling, or distributing health care goods or services consumed by, or used on, patients. The Standards for Commercial Support do not consider providers of clinical service directly to patients to be commercial interests. The existence or non-existence of relevant financial relationships will be disclosed to the activity audience. All identified conflicts of interest must be resolved prior to the activity.

  • All planners, presenters, reviewers, and ASHP staff report no financial relationships relevant to this activity.

This activity consists of a recordings of faculty slides presentations, active learning activities, discussion, and handouts. Participants must participate in the activity in its entirety to claim continuing pharmacy education credit online at ASHP eLearning Portal. Follow the prompts online to complete the evaluation, claim credit and view the statement of credit immediately after completing the activity.

Per ACPE requirements, CPE credit must be claimed within 60 days of being earned. Claim your CE at Once you have processed and claimed your CE credit, we encourage you to check your NABP eProfile account to verify your credits were transferred successfully before the ACPE 60-day deadline. It is an electronic direct-report process so your credits should appear in your account within a few minutes. After the 60 day deadline, ASHP will no longer be able to report your credit(s) for this activity.