Available Until 2/8/2024

The Pharmacy Team: A Patient Safety Anchor in a Turbulent Sea

Content Release Date: 2/8/2023
Expiration Date: 2/8/2024
Activity Type: Application-based
CE Credits: up to 3.0 contact hours (0.3 CEUs)
Activity Fee:  Free

Activity Overview

This activity, planned for pharmacists, pharmacy leaders and pharmacy technicians will feature a five-member faculty team who will present background information on standardization of medication concentrations and processes and use interactive techniques to engage the audience in thought-provoking work to customize their own possibilities to improve their practice workflows.

*Please note, this activity was presented live on December 4, 2022 as part of the ASHP 2022 Midyear Clinical Meeting & Exhibition. You can only claim credit once for this activity; live or home study.

The American Society of Health-System Pharmacists is accredited by the Accreditation Council for Pharmacy Education as a provider of continuing pharmacy education.

This activity was planned to meet the educational needs of pharmacists, pharmacy leaders and pharmacy technicians in the area of medication safety, focused specifically on the value of incorporating standardized medication concentrations and standardized processes in workflows. 

Learning Objectives

After participating in this CPE activity, learners should be able to:

ACPE Number: 0204-0000-22-421-H05-P/T

  • Explain the Standardize 4 Safety Initiative as it relates to improving patient safety.
  • Apply best practices in IV preparation that promote the safety of patients and healthcare personnel.
  • Use guideline-directed best practices for IV administration/infusion technologies that promote the safety of patients and healthcare personnel.
  • Develop strategies for implementation of IV workflow standardization to facilitate safe practices despite pharmacy technician shortages. 

Patricia C. Kienle, MPA, BSCSP, FASHP, Activity Chair  
Director, Accreditation and Medication Safety 
Cardinal Health
-Barre, Pennsylvania

Patricia Kienle is the Director of Accreditation and Medication Safety for Cardinal Health. She received her pharmacy degree from the Philadelphia College of Pharmacy and Science and a Masters in Public Administration from Marywood University in Scranton, Pennsylvania. She is an Adjunct Clinical Faculty member at Wilkes University in Wilkes-Barre, Pennsylvania. She served on the Board of Directors of ASHP and as President of the Pennsylvania Society. She has received the Lifetime Achievement Award from ISMP, the John W. Webb Lecture Award and Harvey A.K. Whitney Lecture Award from ASHP and is a current member of the USP Compounding Expert Committee. 


Mary Ann Kliethermes, BS Pharm, PharmD, FAPhA, FCIOM
Director of Medication Safety and Quality
Bethesda, Maryland 

Mary Ann Kliethermes received a BS in pharmacy from the University of Michigan (1977) and Doctor of Pharmacy from the Philadelphia College of Pharmacy and Science (1981). Her 45 year clinical practice includes hospital, home infusion, ambulatory practice and academia. Currently she is Director of Medication Safety and Quality at ASHP. Her expertise is pharmacist reimbursement, medication optimization, safety and quality, and new healthcare models and payment systems.  

Rita K. Jew, PharmD, MBA, BCPPS, FASHP
Institute for Safe Medication Practices
Plymouth Meeting, Pennsylvania

Rita K. Jew, PharmD, MBA, BCPPS, FASHP is President at the Institute for Safe Medication Practice (ISMP), Plymouth Meeting, Pennsylvania. Prior to ISMP, Dr. Jew held various leadership positions including Director of Pharmacy at UCSF Health, Executive Director of Pharmacy & Clinical Nutrition Services at CHOC Children’s and Clinical Manager at Children’s Hospital of Philadelphia. Dr. Jew received her PharmD from University of California at San Francisco, completed an ASHP-Accredited Residency in Clinical Pharmacy at Thomas Jefferson University Hospital and received her MBA from the Wharton School, University of Pennsylvania. She is a Board-Certified Pediatric Pharmacy Specialist (BCPPS). 

Kevin N. Hansen, PharmD, MS, BCPS, BCSCP
Director of Pharmacy, Compounding Services
Cone Health
Greensboro, North Carolina 

Kevin N. Hansen, PharmD, MS, BCPS, BCSCP is System-Wide Director of Pharmacy at Cone Health, based in Greensboro, North Carolina. Dr. Hansen earned his Doctor of Pharmacy degree from LECOM and completed a PGY1/PGY2 Health-System Pharmacy Administration and Leadership residency program at the University of North Carolina Medical Center. He received a Master of Science degree in Pharmaceutical Sciences with a specialization in health-system pharmacy administration from the UNC Eshelman School of Pharmacy. He is board certified through the Board of Pharmacy Specialists in both pharmacotherapy and sterile compounding. He serves as the Residency Program Director for the HSPAL residency program. In addition, Dr. Hansen serves as adjunct faculty for the UNC Eshelman School of Pharmacy. 

Glen J. Gard, CPhT-Adv, CSPT
National Director, Sterile Compounding Compliance
Option Care Health
Chicago, Illinois 

Glen Gard CPhT-Adv, CSPT is the national director of compounding compliance for Option Care Health and is a member of the State of Illinois Board of Pharmacy. Mr. Gard is an inaugural member of the PTCB’s CSPT exam development committee. He is an active member of ASHP having served as the chair of the Pharmacy Technician Forum Executive Committee and is a current member of the Education and Workforce Development Committee. Additionally, Mr. Gard has been an active member of NHIA and was recently appointed as Co-Chair of the Sterile Compounding Practice Committee. 

No one in control of the content of this activity has a relevant financial relationship (RFR) with an ineligible company.  

As defined by the Standards of Integrity and Independence in Accredited Continuing Education definition of ineligible company. All relevant financial relationships have been mitigated prior to the CE activity.  

Methods and CE Requirements

Activities can be completed in any order. Each activity consists of audio and video, an assessment, and an evaluation. Learners must review all content and complete an evaluation to receive continuing education credit for each activity.

Follow the prompts to claim, view, or print the statement of credit within 60 days after completing the activity.

Per ACPE requirements, CPE credit must be claimed within 60 days of being earned – no exceptions! To verify that you have completed the required steps and to ensure your credits have been reported to CPE Monitor, we encourage you to check your NABP eProfile account to validate your credits were transferred successfully before the ACPE 60-day deadline. After the 60 day deadline, ASHP will no longer be able to award credit for this activity.

Provided by ASHP
Supported by an educational grant from Baxter Healthcare Corporation