Tame the Flames of Burnout: Tools for Building Resilience in your Workforce

Planned in cooperation with the ASHP Section of Pharmacy Practice Managers

ACPE Activity Number: 0204-0000-18-003-H04-P
Activity Date
March 29, 2018
Expiration Date: March 29, 2021
Activity Type: Knowledge-based
CE Credits:
1.0 hour, no partial credit
Activity Fee:
Members – Free / Non-Member – Not Available

Accreditation for Pharmacists

The American Society of Health-System Pharmacists is accredited by the Accreditation Council for Pharmacy Education as a provider of continuing pharmacy education. 

This activity is a recording from a live webinar and those that claim credit for the live webinar should not claim credit for this activity.

Target Audience

This continuing pharmacy education activity is designed for Pharmacy Directors and Residency Program Directors seeking to address resilience and burnout in their workforce.

Activity Overview

Workforce burnout and resilience has become a central theme of organizations across industries. Healthcare is faced with unique factors that increase the threat and concern of burnout: decreased productivity, risk for medical errors, job disengagement and mental health are only a few of the associated costs of a workforce that lacks resilience. Leaders at all levels need to be equipped with tools to recognize and address burnout as well as steps they can take to try and prevent it. This activity will focus on recognizing the signs and symptoms of burnout and discussing why this issue needs to be addressed. It will address the importance of building a culture that allows for communication and ensures the health and resilience of our workforce. Speakers will provide practical tools on how to creatively engage the diverse pharmacy workforce and how to improve resilience and culture from the ground up.

Learning Objectives

  • Define signs and symptoms of burnout.

  • Describe the costs associated with burnout.

  • Discuss strategies to build a culture to prevent burnout.

  • Identify a stress index tool for case scenarios.

  • Classify work styles and associated mechanisms for motivating employees.

 Schedule of Educational Activities

  • Discuss burnout and its effect on patient care.

  • Provide strategies for burnout management and prevention.

Faculty Information

  • Jessica Hill, Pharm.D., BCPS, BCACP, Assistant Director of Clinical Services/PGY1 Residency Program Director, Community Medical Center, Toms River, N.J.

  • Sheetal Patel, Pharm.D., BCPS, Director of Pharmacy, RWJ University Hospital Rahway, Rahway, N.J.

  • Jennifer Sternbach, Pharm.D., BCPS, BCACP, Corporate Clinical Coordinator, RWJ Barnabas Health, West Orange, N.J.


In accordance with the Accreditation Council for Continuing Medical Education’s Standards for Commercial Support and the Accreditation Council for Pharmacy Education’s Standards for Commercial Support, ASHP requires that all individuals involved in the development of activity content disclose their relevant financial relationships. A person has a relevant financial relationship if the individual of his or her spouse/partner has a financial relationship (e.g. employee, consultant, research grant recipient, speakers bureau, or stockholder) in any amount occurring the in the last 12 months with a commercial interest whose products or services may be discussed in the educational activity content over which the individual has control. The existence of these relationships is provided for the information of participants and should not be assumed to have an adverse impact on the content.

In keeping with this requirement, ASHP ask that all faculty, advisory board members, planning committee members, content development consultants, and staff complete a disclosure form for each program in which they are involved. Anyone who refuses to disclose relevant financial relationships must be disqualified from any involvement with a continuing pharmacy education activity.

  • Faculty, planner, ASHP Staff and consultants report no relevant financial relationships pertinent to this activity.

Methods and CE Requirements

This activity consists of recorded faculty slides presentations, active learning activities, discussion, and handouts. Participants must participate in the entire activity and complete all the required components to claim continuing pharmacy education credit online at ASHP eLearning Portal. Follow the prompts to claim and view or print the statement of credit immediately or within 60 days of completing the activity.

Per ACPE requirements, CPE credit must be claimed within 60 days of being earned.

System Technical Requirements

Courses and learning activities are delivered via your Web browser and Acrobat PDF. Users should have a basic comfort level using a computer and navigating web sites.

View the minimum technical and system requirements for learning activities.