Health Care Reimbursement and Revenue Cycle Management

ACPE Activity Number: 0204-0000-17-012-H04-P
Activity Date: May 17, 2017
Expiration Date: May 17, 2020
Activity Type: Knowledge-based  
CE Credits: 1.0 hour, no partial credit   
Activity Fee: Member – Free / Non-member – N/A

Accreditation for Pharmacists

The American Society of Health-System Pharmacists is accredited by the Accreditation Council for Pharmacy Education as a provider of continuing pharmacy education.

This activity is a recording from a live webinar and those that claim credit for the live webinar should not claim credit for this activity.

Target Audience

This continuing pharmacy education activity is designed to meet the needs of pharmacists and managers in a variety of practice settings that are responsible for the management of the revenue cycle and key business management elements of the pharmacy enterprise.

Activity Overview

This activity will provide a general overview of the revenue cycle management process including: key principles for  establishing integrity, creating systems to effectively manage errors, and discussion of  strategies to  overcome challenges that affect the pharmacy’s bottom line. Emphasis will be placed on effectively managing key billing weaknesses observed in practice settings.. The presenters will share their expertise on managing real-life challenges faced and describe practical ways to resolve them while improving revenue capture. Establishment and use of key performance indicators will be shared to maintain a robust and contemporary revenue cycle management system in light of evolving reimbursement changes

Learning Objectives

After participating in this CPE activity, participants should be able to:

  • Describe a general overview of the revenue cycle management process   for pharmacy departments. .
  • Discuss the key challenges and opportunities routinely experienced by revenue management leaders.
  • Identify practical strategies to overcome system weaknesses and maximize revenue generation.
  • Describe systems for continuous monitoring and optimization of reimbursement.

Schedule of Educational Activities

  • Review issues regarding revenue cycle management.
  • Discuss challenges, strategies, and systems for optimization.

Faculty Information

  • Grayson K. Peek, Pharm.D., M.S., BCPS, Pharmacy Manager, Business Development and Integrity, Duke University Hospital, Durham, NC
  • Jeffrey Thiel, Pharm.D., M.S., Assistant Vice President, Pharmacy Services, Northshore University Health System, Chicago, IL


In accordance with the Accreditation Council for Continuing Medical Education’s Standards for Commercial Support and the Accreditation Council for Pharmacy Education’s Standards for Commercial Support, ASHP requires that all individuals involved in the development of activity content disclose their relevant financial relationships. A person has a relevant financial relationship if the individual of his or her spouse/partner has a financial relationship (e.g. employee, consultant, research grant recipient, speakers bureau, or stockholder) in any amount occurring the in the last 12 months with a commercial interest whose products or services may be discussed in the educational activity content over which the individual has control. The existence of these relationships is provided for the information of participants and should not be assumed to have an adverse impact on the content.

In keeping with this requirement, ASHP ask that all faculty, advisory board members, planning committee members, content development consultants, and staff complete a disclosure form for each program in which they are involved. Anyone who refuses to disclose relevant financial relationships must be disqualified from any involvement with a continuing pharmacy education activity.

  • Faculty, planner, ASHP Staff and consultants report no relevant financial relationships pertinent to this activity.

Methods and CE Requirements

This activity consists of recorded faculty slides presentations, active learning activities, discussion, and handouts. Participants must participate in the entire activity and complete all the required components to claim continuing pharmacy education credit online at ASHP eLearning Portal. Follow the prompts to claim and view or print the statement of credit immediately or within 60 days of completing the activity.

Per ACPE requirements, CPE credit must be claimed within 60 days of being earned.

System Technical Requirements

System Requirements Courses and learning activities are delivered via your Web browser and Acrobat PDF.  Users should have a basic comfort level using a computer and navigating web sites.

View the minimum technical and system requirements for learning activities.